We spent over 15 days in Portugal on our honeymoon and had the misfortune of ending up at this hotel as our last stay in Portugal. I booked via *********** and to be honest, we were in a bit of a hurry so I did not check the reviews on trip advisor. Never again! We usually book boutique hotels as the experience is more personal and a lot more interactive in terms of getting to know someone who is local as well as other guests. Since this was our honeymoon and we were going to be in the Algarve as our last stop before heading back, I thought it would be a lovely surprise to indulge in some luxury and I booked this so called 4* hotel looking at the pictures the management would have posted. It was so bad, the pictures would tell the story. The place is filthy and not worthy of a single star. There is absoluetly no sense of hospitality. Check-in is at an odd 3 or 4 pm and untill then they make you wait without even so much so as offering water to drink. Anyway, we checked in and immediately there was a foul smell in the bathroom. We informed them and the next hour was spent in getting the sink and the shower area de-clogged. In the meantime, we see large holes in the bedsheet! We inform the staff and they ask us what do we want them to do! Also, I had messaged them a month ago, at the time of booking that we would prefer a double bed - they said there are no double beds in the entire hotel and they would have a double bedsheet over the joined single beds, but this was also not done when we checked in and neither was it done when they changed the bedsheet nor the next day. This isn't where the horror story ends, there were bugs in the room, the little kitchenette had so much dust and grime accumulating for god knows how many months and there was cracked wood with dust everywhere you would look, water seepage and rotting wood and carpets. Take a look at the pictures and you'll realize without even being there what a dungen of a place this is and the worst thing is nobody cares. We checked out a day earlier and at the time we were leaving, the staff on the reception said ”I hope all was well with your stay”! Despite multiple complaints, no one bothered to come to the room to even see how we were managing. Unfortunately we had a boat tour and hike planned on day 2, which is why we didnt check out the same evening we checked in. We were being charged over 200 Euros a night and they didn't even give us a bottle of water. When we asked, they said we give one (50cl) bottle of water when you check in. No matter how many days you're staying with them! On the second evening, when I said the room wasn't cleaned yet, they said we first start with the rooms that would have guests checking in and then come to others and by 5pm it will definately be done. Even after 6pm, no one showed up and after repeated reminders, they started cleaning the room at 6:20. Yet, it was as dirty as you can see in the pictures - ones with the dust and grime around the kitchenette,
38 Ulasan