Hotel berhampiran Praça do Giraldo‎, Évora

The location is perfect in this quaint,walkable town . The mattress was the most comfortable of our stay . The breakfast served in your room was sumptuous and well worth the cost . We encountered an issue with our rental car which Joni went above and beyond to help us remedy.

We spent a wonderful seven nights at the Convento in May. We booked directly with the hotel and requested an upper floor room (there are only ground level or first floor rooms in the new part of the accommodation) which we were given. It was quite far from the reception (room 149) but was quite a big room with a balcony looking over the countryside and sun in the afternoon which was fantastic (and pushed up our daily steps quota!). The location of the hotel is perfect for those looking for a peaceful break. Évora is easily reached by taxi (average about 10€) but it's also worth giving the two on site restaurants a try. Be aware that it's best to reserve well in advance and the more informal Italian option wasn't open every night during our stay. The bar also does food but the one night we used this we had to wait a very long time for the food to arrive (not so much of a problem in the wonderful surroundings of the Convento, but still...). This is overall a 5 star property but there were some aspects which we thought required attention. As others have mentioned, you will need to book a time slot for your breakfast. There seemed to be frequent coachloads of mainly American tourists who all took breakfast during the earlier slots so you should bear this in mind. It didn't really bother us but we had to take a slot nearer to 09:00 every day which might be an inconvenience for some. We requested a kettle for our room as well as cups but had to ask three times before they were delivered to us. Towards the end of our stay we were pleasantly surprised to receive a complementary bottle of the house espumante. We really would recommend taking one of the wine tasting sessions and the short guided tour of the Convento. Apart from the fantastic location, the superb grounds and pool plus everything else we have mentioned, the 'fifth star' at this accommodation is definitely the staff who were always smiling and ready to help/offer advice when needed. Muito obrigado a todos.

Wir hatten einen wundervollen Aufenthalt in Evora und haben uns das MouraSuits Hotel gebucht. Der Check-In war super freundlich und wir durften unser Zimmer sogar eher beziehen als angegeben. Das Hotel bietet einen extra Parkplatz, sodass wir auch keine Probleme hatten unser Auto abzustellen. Wir hatten ein Superior-Room für 2 Personen mit Blick auf den Pool. Das Bad ist wunderschön ausgestattet mit einer Regendusche. Der Pool ist auch angenehm kühl gewesen, aber nicht zu kalt. Das Frühstück war ein Traum. Wir konnten uns unsere Eierspeise dazu bestellen ohne Aufpreis, es gab diverse frische Säfte sowie Käse und Wurstaufschnitt, Gepäck etc. Wir kommen auf jeden Fall wieder.

This hotel is amazing! The rooms are spacious and very clean, the restaurant is great, there is an indoor pool, a sauna and a gym and the outside areas are also great. You don’t need to leave the premises. What makes this a five star rating: twice a day the rooms are provided with water. At the end of the day they will bring biscuits by, the restaurant is open all day (great when traveling with kids) - also for room- and pool-service. There are many activities for kids and they provide the cutest little presents for babies by arrival. They just have much attention for detail and really make an effort to make your stay pleasant! Make sure you don’t mind kids, since there are many of them ;)

We had spent 3 nights at this Hilton and we got a top rate service, starting from the reception, with Moises, Raquel, Davide, the room services are excellent, as the different restaurants, where I remember just Celso, Diogo, Paolo. The breakfast display is amazing. The rooms large with excellent beds, plus free cover parking for gold members. If in Evora don’t look around this is the place.

First the good. Most of the staff are very nice. The bar and restaurant area are pleasant and so is the pool area. Water pressure in the shower is good. However, this is not up to 4 star standards. The rooms are dated. The doors don't fit properly and there are gaps. It is the first time I have seen a shower curtain over a bath in an hotel in many years. The TV is a very small free standing TV. There is a terrace but it only has one chair. On our second day after housekeeping had been we were faced with stained bath towels, we took them back to the housekeeping room but there was noone there so we swapped them with unstained ones. Certainly not acceptable in any class of hotel. The restaurant is nice and the food is good, but only buffet. Breakfast is extremely noisy because the hotel caters to coach parties and conferences. The breakfast food is nothing great but ok. The pool area is nice but although there is a member of staff in the pool bar area you have to get dry and dressed to go into the hotel to get food and drinks, not really great for a supposed 4 star hotel. The pool also was full of flying ants,/mosquitos on the first day, although there were a few less on the second day.

What I liked: 1. When I first walked in … my impression was ‘Wow’. A sleek and modern lobby and a open concept restaurant really made the place look amazing. 2. While I didn’t use the pools. There were a lot of choices. I think there were 4 pools and they all looked nice. 3. The included dinner at the hotel restaurant with my Globus tour was more the same type of meal I could get in North America. I generally want to try the local cuisine. However, there was a lot of choice with the buffet and a very pleasant experience. The breakfast the next morning also had a lot of variety 4. The rooms were clean and modern What could be improved/didn’t like: 1. The check-in at this hotel needs a lot of work, especially when dealing with bus tours. However, I think a lot of their business are bus tours since I noticed a very large parking lot with several buses next door. We went to our room and discovered it didn’t have two twin beds. This was a communication problem with Globus and spoke to our tour guide after this issue. We phoned reception and told them the situation. We asked for someone to come to the room because it seemed to be a long walk to get back to reception. After about 10 minutes, someone arrived from reception and walked us to the new room. We weren’t too thrilled since it was directly in front of this “wall of heat’ that we passed by when getting off the elevator. The new room also had a lousy view compared to the first one that overlooked the pool. We specifically asked the reception person to make sure that are luggage comes to the new room. She told us not to worry, but sometimes it takes a bit of time. We waited for more than 40 minutes and then thought – maybe they sent our luggage to the old room. I went back and it wasn’t there. We called reception and finally got our luggage more than an hour after checking in. This time there was somewhat of an apology since it was the same reception person who said it would be sent to the new room. She admitted that she forgot, and we respected her honesty. Originally, she seemed annoyed when taking us to the new room and only seemed concerned about whether we used the washroom in the old room. When we met people from the tour and told them about the situation, they said there is a ton of luggage in a small back room that hasn’t been delivered. This lack of organization and efficiency took one hour of out of our vacation time. 2. The front of the hotel is glass and looks very modern. But when you pass by the corridors that are in the front of the hotel facing the street versus the back facing the pool – the temperature is so hot it is noticeable. I think the hotel tried to put some type of additional wall to block the heat. However, it isn’t enough and there needs to be more air conditioning in the corridors to keep the place at a proper temperature.