Premier Inn Exeter (Countess Wear)

Reception staff are a credit to you. Very friendly and helpful. They were training a new lady and she was great. Lovely smile very friendly and actually interested in what you had to say. Plenty of tea and coffee in reception for a tea addict like me. The picture of the hotel is actually the beefeater restaurant and reception. The rooms are out the back set away from the road in like a motel situation. So you can almost park outside you door which was great. The bed was very comfy, extra pillows in wardrobe no drawers for clothes small open wardrobe not long enough for a dress but hung it on the large mirror. No plug sockets or usb port next to bed which is minor but annoying. Very little noise inside room apart from people leaving one of the mornings. Not overlooked so could have curtains open. My only complaint was the bathroom sink was draining slowly so I lifted tap. I’ve no idea how that much long hair could get into the bathroom sink but it was yucky so cleaned it out with cotton buds. Was a bit rank. Nice shower if you are under about 5 8’ above that you have to bend a bit which is surprising as there is a foot step to get into the shower. Quite powerful and gives a good clean. Glass screen rather than plastic curtain which is good. Will leave separate review for food because that should bring your score down . Would I stay again certainly

Not the best place to stay. Had the misfortune to check in with a ridiculously unhelpful, surly receptionist, spent most of time saying we don't do that here even though her colleague was trying to help me without throwing her under the bus... breakfast was good. The receptionist in the morning was very helpful.

The staff made our stay from Diane’s welcome on arrival through to departure. All front desk were happy to assist and checking in was quick ensuring an accessible room with bath and bubbles! Safe and easy parking in ideal location to explore by foot,bike and/or bus., Even the staff serving breakfast in the adjoining Beefeater were keen to advise on dietary requirements and added to the good humoured atmosphere. Thank you.

We stayed in room 24. Firstly the was no WiFi available. As this was our anniversary our Son and his Wife (in U.S.) were going to call us on Facetime. We managed to message them that it was unavailable. We did complain to reception who said it was due to the weather. They gave us a code but we were still unable to access. I was already going to pay the £5 for upgrade but as WiFi was non existent it would have been a waste of money. Window had black mould accumulated that could easily be wiped clean with a cloth. The mirror in the room had large smudges on it. The window curtain had hooks missing. There was dirt and dust behind the door of the bathroom. Service for dinner was appalling. Waited ten minutes to be greeted. We were informed that there were no steaks at all available at all. This was our Wedding Anniversary and we came for the steaks. We ordered prawn cocktails to start. The bread was old, dry and and curling. We had it replaced. No butter provided for the bread so had to ask for it. No cutlery for the prawn cocktails. As there were no steaks of any kind available, my Wife ordered chargrilled fillet of salmon it was slightly overdone. I ordered beer battered fish and chips. The batter was extremely overdone. I think there had been a problem there. A member of staff was called in from some other duty, possibly the bar, and she seemed to take charge of things. Top marks to her. Excellent member of staff. However she was very hard pushed to rectify matters. Glad to say that breakfast the following day was pretty much up to the normal standard. Good bill of fare. The same member of staff that came to the rescue the night before (a lady), was in control of things. She was friendly and efficient. Having visited Premier Inns before we can say that this was a very bad example. We have had very little to complain about in the past but this was very bad. Our anniversary was ruined.

Very comfortable stay, starting with a friendly welcome from Diane. Nice room and very convenient to be able to walk straight through to the Beefeater for an evening meal. Good atmosphere in the restaurant (booking advised) and bar, really enjoyed our stay.

Top notch service with very helpful and friendly staff. Very accommodating and willing to carry out requests where possible. Clean and tidy throughout, plenty of car park space. Reception staff very welcoming on arrival and would definitely recommend