Hotel Mesra keluarga di Xi'an

Location: Great - right behind Exit H Zhonglou metro station, across the road from Luomashi walking street and comfortable 10min walk to Bell Tower, Drum Tower & Muslim Quarter esp if you cut through the eateries to the right after you exit the hotel. Rooms: Lovely, spacious and comfortable. Toilet had a bidet. Huge TV but no English Channel and couldn’t cast shows from our phone. No view. We also had problems with the smell of smoke. The staff were quick to attend to it but they could only spray the room and once that dissipated the smoke smell was back. Hotel: There was a booth that offered airport transfers from the hotel for just 30yuan per person. The staff were pleasant but I think the most disappointing thing for me as a foreigner who isn’t able to speak Chinese was the lack of any English speaking staff. This to me is more of an Accor problem though. I had booked with Accor, a global brand, with expectations that there would be at least some English-speaking staff and at least one English TV channel (which our other more local hotels in Beijing had). Still overall good stay and I’d recommend it to anyone who can speak Chinese.

Our stay at Hesu Designer Hotel was absolutely lovely! The hotel is beautiful, with a great location near the center, making it convenient to explore the city. The rooms are spacious and comfortable. What truly stood out was the exceptional hospitality. Everyone at the hotel was incredibly nice and friendly, going out of their way to help us despite the language barrier, as we don’t speak Mandarin. A special shoutout to the front desk team and to Xiao Wang, who assisted us throughout our stay. The team made us feel so welcome, always offering us coffee and making sure we were comfortable. At the end of our stay, they even surprised us with a lovely gift (picture). The hotel also provided fantastic recommendations for attractions and restaurants, which made our trip so much easier and enjoyable. Highly recommend this hotel for anyone visiting Xi’an!

Have stayed at Eastern House, 7 years ago. The service & quality still amazed me. Even with language barrier, staffs still are excellent & very professional. Would like to commend on all the crew team at cafe/restaurant who served us breakfast every morning. Everyone is very courteous, friendly & professional in attending to guests. The greeted with a genuine smile. Big shout to the Team Leader, Ms Yi Gai Li. She represents what a great hospitality means. She greets & always with a smile. The best, she made effort to remember what our likes. She knew from Day 1, I would prefer a little honey with my cereal, the next 4 days she would remember & place a small portion of honey. She is always attentive. Eastern House should be proud to have a model staff in their team. Thank you Eastern House for the consistent great service even after 7 years since I last stayed.

If you’re seeing this review, this hotel had the best, most attentive service we’ve ever had in the many many hotels we’ve stayed at in china and around the world. It’s clean, spacious and the staff goes above and beyond to ensure you’re comfortable. • We originally booked 4 nights at Yunheyebo, but we were so impressed after our first 2 days, that we cancelled our booking at Ritz Carlton and rebooked with Yunheyebo for another 6 extra nights. (Pictures are of the executive deluxe family room.) • We had a smooth check-in experience despite it being 3am when we arrived. • Rooms were spacious and extremely clean. They cleaned our rooms everyday, and had free laundry service. Hygiene is really important to us - we were happy at the beautiful design of the room and the CLEANLINESS of everything. • The hotel is new and it’s not just nice in appearances. It’s not a refurbished hotel, the entire building felt new. The decor was tasteful and elegant. • Fantastic location - It’s a few hundred metres from 文昌门 Wenchang Gate, very convenient to visit the ancient city walls. After staying in Xi A for over a week, I don’t particularly recommend staying within the ancient city walls because of the traffic congestion. Yunheyebo was right outside the wall, was walking distance from the most important gate and an excellent base for travel - we avoided many traffic jams here. • Ease of transport - the 永宁门 Yongningmen metro station is a 800m walk away. Private hire didis arrive within 1-2 mins! • Outstanding attention detail from the housekeeping staff - they noticed that we were guzzling down so much water, that they increased the number of bottles of water they gave us (completely free of charge), and this escalated till we were given an entire carton of bottled water on our 4th or 5th day there 😹 Gave us a good laugh, but we are very grateful to the housekeeping staff who took care of Room #10-26 from 1 Sep to 8 Sep 2024. • We received a nice welcome box of desserts, fruits and snacks! I thought a welcome gift would only be given once, but it was refilled everyday! • special shoutout to 盼儿 Pan Er, for the outstanding service throughout our trip. She was extremely responsive and helpful - reminded us that there was free dessert in the evenings, helped us arrange late check out (this was off-peak season so we were in luck, i don’t know if this is possible during the peak period!!), helped us save some dessert when we were out late, etc. Once, I left my hat in a private-hire vehicle, and the driver was coming to the hotel to deliver it while I was not in. 盼儿 Pan Er helped ensure that my hat was sent straight to my room. Thank you again for being so contactable and helpful throughout our trip! • We originally booked for 1-4 Sep, but ended up staying 1-8 Sep and 11-12 Sep. The young lady working at the concierge on 2 Sep at 11pm to midnight was the biggest reason we extended our stay at this hotel. She definitely convinced us. I wish I knew her name, but thank you for making our trip that much better! • The free airport drop off was very much appreciated, it took the stress of planning an additional item off our shoulders. • Service from all the staff in the hotel was impeccable - from the attendants standing around the lobby, to the bellboys, to the 24/7 concierge, to the housekeeping, to the staff at the breakfast restaurant. I’m not disclosing the perks and benefits we got during our trip because I don’t want to set them up for unrealistic expectations 😹 But the staff at this hotel was really extremely nice, accommodating and helpful to all of our requests. • Definitely stay longer so you can explore Xi An at your own pace. AVOID peak periods, national holidays and school holidays if you can! If you’re still deliberating, don’t anymore lol. You’d want to stay in a hotel where you *know* you’ll have prompt support from a local, when you’re in a bind.

One of the best hotels we've stayed in during our two week holiday in Qinghai/Gansu provinces. Beautifully furnished with extremely comfortable bedding. Most importantly, they have heating and air conditioning. One issue is the windows do not close tightly, you can hear traffic sounds from the road below. Reception staff get mixed reviews. Most are friendly and helpful but there are a few ladies who were very unpleasant. When I asked for creamer for the complimentary coffee in the lobby, it was rudely handled with a shitty face. The night shift staff does not even greet you when you come in. The best crew is actually the breakfast ladies and housekeeping. Location is ideal, a 5 minutes walk from a mall and the subway to line 5. 20 minutes walk to Xi'an museum and mini goose pagoda park.

Fantastic 4 night stay! Perfect location a few minute's walk from Zhonglou MRT Exit F, there are escalators so no need to carry luggage up any stairs. Hotel is walking distance from the Bell Tower, Drum Tower, City Wall Yongning Gate, Huimin Street. Lots of yummy food nearby. The cleaning aunties were very friendly, and front desk staff very helpful :) Room was clean and comfortable, I had a great stay.

Definitely worth every penny. Will absolutely recommend to anyone planning a relaxing day at Huaqing (and/or intending to visit the Terracotta Warriors). Regrettably we did not spend enough time (only an overnight stay). To truly appreciate the hot spring, would suggest 2 nights if time permits, so as to really make full use of the hotel facilities. We visited on the last day of the performance for the outdoor show - The Song of Everlasting Sorrow (长恨歌). Tickets were organized through the hotel concierge. Best to ask for middle section to the back so you have full view of the huge stage (including the actual mountain as the backdrop). The hotel organizes meet-up and then a slow stroll into the garden and then back to the hotel. If you plan to use the public hot spring, bring a swimsuit. Stunning hotel. Just do it.

I had a wonderful stay at this hotel! The staff were exceptional—both the front desk team and housekeeping were incredibly attentive and made me feel well taken care of throughout my visit. The room amenities were great, especially the shower, which was spacious with excellent water pressure—perfect for unwinding after a long day. The location was another highlight, conveniently situated next to Terminal 3 accessible by a link bridge. Overall, I highly recommend this hotel for its fantastic service, comfortable facilities, and unbeatable location!

Super hotel! Really friendly staff and just a great place to stay. We got an early check in when we arrived which is always amazing to have! The room is big, clean and very nice and modern. The bad was super comfortable as well and the amenities are just top notch. Friendly housekeeping who cleaned and refreshed the room. We could even do our laundry for free! One of the better hotels I've stayed at in China, and good location.

Our experience at the hotel was very satisfactory and especially the comfort. We had a photography session offered by the hotel. The photography session went really well with a very helpful team who listened to our expectations. The photos are very professional. The photographer was kind. The photo editing team knew how to make us happy. A big thank you to the team of photographers that I highly recommend and especially the hotel for the welcome and hospitality. This stay will be unforgettable for us because we were like on a cloud. We recommend it 100% for the passage to Xi'an there is no better!