Hotel Mesra keluarga di Kolkata

Nice, still have to improve alot of things I am trying to reception but call go to emergency department

The Westin kolkata it’s great hotel in this town area love this hotel the hota stud and the food the restaurant swingpol it was great and spicaly thank Ashim thank you so much you’re great person you never say no I love you brother we gonna miss you brother best of luck for your future

The stay was comfortable and unexpectedly as always comfortable. Been coming here for my business stays since last 5 years and get the same smiling and humble staff as always . Pronoy this time was handling everything single handedly and yet with a calm attitude and a comforting smile.

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members manning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like ****** with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

The room I stayed in was spacious, clean, and well-maintained. The bed was comfortable, and I had a great night's sleep. The bathroom was modern and equipped with all the necessary amenities.Overall, my stay at Taj City Centre New Town was excellent and I would highly recommend it to anyone visiting Kolkata.

right from the reception desk, to concierge to room service to other services, everything was top notch. Have stayed here earlier as well and they never seem to disappoint. There is always that personal touch that Taj offers to the people staying at Taj. Could not get to dine at Souk or the other restaurant though and they didn't tell the reason as well. Hope to visit the hotel soon. Once a Taj fan, always a loyal fan !

My stay at Pride Plaza hotel, was truly exceptional! The staff were incredibly friendly and accommodating. The rooms were spotless, well-appointed, and offered a peaceful atmosphere. The hotel's location was perfect for exploring Newtown with easy access to key attractions and public transportation. I particularly enjoyed the delicious breakfast buffet with a wide variety of options. Overall, a fantastic stay and I would highly recommend this hotel to anyone visiting .

The hospitality of the Vedic Team was excellent ***** with the service from Mr. Bablu Biswas, the banquet manager who facilitated the smooth flow of the event and made us very comfortable throughout our stay in Vedic Village. Overall the service was excellent

Honestly speaking, the hotel was great. The location was a bit far from the airport, BUT it is located at one of the cleanest places in Kolkata, making it a huge plus. Now for the details: Room: 5/5. The decoration, the ambiance, the wall art. Lobby and other places: 5/5. Absolutely loved the design and hotel architecture. Bathroom: 3.5/5. Honestly, it is a basic bathroom, but I expected more from a 5 star hotel, even on the cheaper rooms. There was no bathtub, which I feel is fairly common everywhere I’ve stayed in. ONE PROBLEM: A major issue I have faced was after turning on the water. It had a smell, which I am guessing is from the river beside it. I feel like the Hotel should add a water filter to avoid this problem, because the smell doesn’t go away until the water is turned on for at least 5-10minutes. If I wasn’t South Asian, I probably couldn’t have taken the smell as easily as I did. I would put this in High Priority to fix for attracting many more customers. Bar and Food: 4/5. Good collection, great taste but very expensive. Lastly, a shoutout to Al Jabbar and Al Sahid from the Housecleaning service, they were extremely polite, fast, very thorough with their cleaning and very well mannered. Absolutely a delight to talk to and learn about the local areas. I would definitely stay at this hotel again. Very rare to find such good hotels, with some minor flaws.

Good ambiance and good food loved it