Hotel Mesra keluarga di Hakuba

I had earlier planned to stay at another hotel but on a waiting list by hotel Tokyu . A gentleman by The. Name of Yoshida wrote to me explaining very carefully all I needed to know about the hotel and that they now can house me . Very polite very helpful . They didn’t ask for a deposit which I’m not sure is the correct protocol but since they offered trust , I also decided to trust them and accept the offer . While there every one of the staff were there to help , and there was a half jap / English chap who also guided me with tips to where to visit et al. These made up for us being a little further off the centre of things . The bus shuttle for the ski slopes schedule by the resort was adequate although I would wish it to be more frequent . We walked most of the time to the nearby Happo village area for foods. In the first day snow was sparing , but the coming days that all change and what a pretty site . Getting meals was tough , u need to beeok a day ahead at least , and usually only two slots 1730 or 1930 . We adjusted ourselves . The hotel itself is well maintained, has its charm , and breakfast was excellent . I don’t understand the fuss on Google reviews saying they were all the same . It’s a buffet , of course it has to be . Anyway all in all despite being further away from centre , think it is still an excellent hotel with impeccable and hardworking staff making sure all went well . Thank you Tokyu

We stayed here for 2 nights in July. The hotel and rooms are clean and comfortable. The lack of vegetarian / vegan food options was disappointing considering this is a Marriott Hotel. The resteraunt may not be theirs, but still expected better. The staff were very helpful, although the hotel shuttle to drop us to the station was only available for a 30 minute timeslot in the morning. Strange, but not a problem. Location is good, still has a feel that it could be a lot better by just making small improvements. Its the details that matter, at least that is why we booked Marriott. Still, we would stay here again (and maybe bring our own food).

We thoroughly enjoyed our stay at Hotel Sierra Resort, Hakuba when we visited in February. The hotel itself is beautiful, well maintained and offers a lot to its visitors. The hotel is set outside of the main town in it's own little secluded area. This can be a plus and minus - Positive because the resort is so beautiful and away from the hustle and bustle, negative as it can at times be difficult to access transport to and from town (restaurants, bars, ski fields, etc). The hotel offers a shuttle bus in the evenings to take you into town, although you need to book in there and back, which can be restrictive of your time at dinner, etc as you have to decide on a return time. The shuttle bus doesn't stop near all restaurants, so you could be walking in the dark/cold to your reservation and then waiting in the cold for the return bus. Keep this in mind - a lot of the time we found it more convenient to order a taxi, although these can be hard to come by and expensive! The Ski shuttle bus picks up/drops off at the hotel each day. Buses are busy and there are no racks for ski/board gear - you need to carry everything onto the bus with you, which can be very squishy as the buses get quite full. We found Tsugaike to be the closest and most convenient ski field to the hotel. The staff at the hotel were always very friendly and helpful. Language barriers existed, although staff would always ensure they had assisted you by the end of the conversation, you just have to allow a little more time in your schedule to organise and make your plans. This also allowed us time to learn some simple Japanese which assisted us when communicating with the staff. Sierra Hotel offers complimentary food at different times throughout the day, served in the main lobby area - curries, rice, soup, etc. This is so convenient when you get back from the ski fields and just want a small bite to eat before dinner. Hotel also offers complimentary wine, tea and ice creams. Breakfast - great selection of Japanese and Western food. We thoroughly enjoyed breakfast each morning. There were always new things to try each day - eg: different soups (pumpkin, corn), also beautiful views outside. Dinner - we had dinner at the hotel one night from the A La Carte menu. Also thoroughly enjoyed our meals (Pasta, calamari, soup, fries, etc). Rooms were big, very comfortable and warm with special heating. Beautiful views of the snow and areas around the hotel. Our favourite part of the resort was the beautiful public and private onsens made up of pure mineral water. The private onsens need to be booked in ahead of time which the hotel allows each morning - you will need to be quick to make a booking. We would definitely recommend Hotel Sierra Resort and would stay here again. Thank you to the staff for an enjoyable stay! :)

工作人員都十分友好。地點靠近白馬五龍雪場，步行五分鐘可到

第一次來白馬滑雪，朋友推薦的這家酒店，我真的要誇一誇地理位置，就在五龍門口200米幾乎可以説是 ski in/out了，然後東京過去有機場直達酒店的 snow bus很方便，早上去別的雪場坐shuttle也很方便，總之來滑雪地理位置真的絕棒！就是去便利店不是很方便要走路二十分鐘，但是雪具大廳吃的也挺多的，而且畢竟是村裡也算還能接受，偶爾還可以蹭下美女老闆的車去便利店shopping下！ 設施方面，有提供雪板的乾燥室、餐廳、ktv、桌球室，在村裡能喝酒唱歌，真的哭死😭天知道晚上那麼無聊，看見有ktv的我有多開心 衞生方面，每天都有小哥哥打掃，也算是住過很多雪場附近的酒店了，這家我衹能説沒得挑！ 服務方面：我必須要誇一誇mio醬小姐姐！看見我拿着泡麪還幫我泡泡麪😭感動到哭！長的敲好看還非常熱於助人！我不熟悉交通還幫我訂票！這個小姐姐我給100星好評！！！

JamJamツアーというスキーツアーが得意な旅行会社のツアーで宿泊しました。ホテルは冬場のスキーやボードのお客をメインに営業しているのだと思います。夏場はトラピックスやクラブツーリズムの団体も受け入れています。今回2泊とも大型バス2台のツアーと同宿でしたが、温泉でもロビーでも誰にも会う事もなく、食事の時だけが一緒でした。温泉が貸切り状態でいつでも入れたのは良かったです。小さいですが露天風呂もありますが、サウナはありません。部屋はツインルームでしたが、奥にソファもあり十分に広いです。多分冬場はソファはソファベットになってトリプル仕様が出来るのだと思います。部屋からは鹿島槍が見えましたが、周囲は木々が多いので近くに眺望の良いところはありません。また白馬の別荘地の一番奥のジャンプ台の近くなので、歩きではコンビニにも行けません。格安ツアーだったので食事は期待していませんでしたが、十分美味しかったです。レストランは外国人のスタッフの方がサービスしていますが、気持ちよい応対でした。

Wanita di kaunter penerimaan tetamu hotel sangat baik. Dua hari ini tergolong dalam musim luar pelancongan. Setiap kali kami pergi ke resort ski dan dari stesen ke hotel, wanita itu sangat bersemangat untuk mengambil dan menghantar. Bilik itu benar-benar sangat prihatin. Biliknya juga sangat besar. hotel!

Perfect location surrounded by restaurants ! Best street in Hakuba - Bus pick ups to all different mountains close to out front - Breakfast was included which is awesome to have before you go off to ski for the day and not have to go out and find a place to eat - The staff were fantastic in every way and Olivia the manager is outstanding and goes above and beyond to assist you with whatever you need - I left my phone down the road at a restaurant and had to catch the bullet train early next day and did not have time to grab my very expensive new phone as they were closed early morning. I contacted Olivia and after we worked together to get the phone delivered back to the Shakespeare hotel, she personally went to the post office and packaged it up with bubble wrap and made sure it was secure in a box and sent it back to me in Australia at no charge to myself - I offered to pay but she said ”No all part of the service” . I had it in my hand again 8 days later - OUTSTANDING !!!!!!! The staff are fantastic - The rooms are great and super clean - Highly recommend !!!

白馬の登山目的で夫婦2人で2泊しました。食事のバイキングの種類が多く、かつ美味しかった。浴衣とスリッパのままでレストランに行って食事できるので楽だった。部屋からの眺めも良し(最上階の5階に宿泊)。温泉露天風呂も気分が良い(3人入るのが限界の広さだが)。部屋に小さなキッチンとレンジありで長期滞在にも便利そう(今回は2泊で使わなかったが)。良い意味でサイズが大きすぎない清潔感のあるホテルで、入口には綺麗な花が沢山あり、スイスの山小屋のような雰囲気があってくつろぎました。とても良かったです。