Cari Pangsapuri di Hakuba

We thoroughly enjoyed our stay at Hotel Sierra Resort, Hakuba when we visited in February. The hotel itself is beautiful, well maintained and offers a lot to its visitors. The hotel is set outside of the main town in it's own little secluded area. This can be a plus and minus - Positive because the resort is so beautiful and away from the hustle and bustle, negative as it can at times be difficult to access transport to and from town (restaurants, bars, ski fields, etc). The hotel offers a shuttle bus in the evenings to take you into town, although you need to book in there and back, which can be restrictive of your time at dinner, etc as you have to decide on a return time. The shuttle bus doesn't stop near all restaurants, so you could be walking in the dark/cold to your reservation and then waiting in the cold for the return bus. Keep this in mind - a lot of the time we found it more convenient to order a taxi, although these can be hard to come by and expensive! The Ski shuttle bus picks up/drops off at the hotel each day. Buses are busy and there are no racks for ski/board gear - you need to carry everything onto the bus with you, which can be very squishy as the buses get quite full. We found Tsugaike to be the closest and most convenient ski field to the hotel. The staff at the hotel were always very friendly and helpful. Language barriers existed, although staff would always ensure they had assisted you by the end of the conversation, you just have to allow a little more time in your schedule to organise and make your plans. This also allowed us time to learn some simple Japanese which assisted us when communicating with the staff. Sierra Hotel offers complimentary food at different times throughout the day, served in the main lobby area - curries, rice, soup, etc. This is so convenient when you get back from the ski fields and just want a small bite to eat before dinner. Hotel also offers complimentary wine, tea and ice creams. Breakfast - great selection of Japanese and Western food. We thoroughly enjoyed breakfast each morning. There were always new things to try each day - eg: different soups (pumpkin, corn), also beautiful views outside. Dinner - we had dinner at the hotel one night from the A La Carte menu. Also thoroughly enjoyed our meals (Pasta, calamari, soup, fries, etc). Rooms were big, very comfortable and warm with special heating. Beautiful views of the snow and areas around the hotel. Our favourite part of the resort was the beautiful public and private onsens made up of pure mineral water. The private onsens need to be booked in ahead of time which the hotel allows each morning - you will need to be quick to make a booking. We would definitely recommend Hotel Sierra Resort and would stay here again. Thank you to the staff for an enjoyable stay! :)

工作人員都十分友好。地點靠近白馬五龍雪場，步行五分鐘可到

Wanita di kaunter penerimaan tetamu hotel sangat baik. Dua hari ini tergolong dalam musim luar pelancongan. Setiap kali kami pergi ke resort ski dan dari stesen ke hotel, wanita itu sangat bersemangat untuk mengambil dan menghantar. Bilik itu benar-benar sangat prihatin. Biliknya juga sangat besar. hotel!

What a find! Location - 5 minutes walk to the Nakiyama ski lifts or bus stop to Goryu/47 at the front door. Facilities - excellent onsen, comfortable and friendly bar, large and efficient ski store / drying room. Food - best breakfasts I have had at a hotel in a Japanese ski resort (5th time skiing in Japan). Dinners at the hotel were also excellent with the buffet night being a stand out. Room - En suite with very comfortable bed and T.V. and air-con/heating as desired. Staff - as friendly, helpful, efficient and genuinely nice people as you could imagine. Summary - Fantastic 10 day stay here. I'll be back.

ดีมาก สะอาด โลเคชั่นดี มีonsen ในบ้าน เป็นน้ำเเร่ เชคอินด้วยตัวเอง โดยรวมเเนะนำมากๆ

随所にフランスに愛着をもっていることが伝わってくる。ウェルカムドリンクのときのハーブティーとプリンがとても美味しく、このペンションのコンセプトが分かる。スイーツは素材を凝縮した濃厚な味わい。これだけでも満足できる。ワインはフランスに出向いて買いつけてくるとのことで、入手困難なものがリーズナブルな価格で楽しめる。わたしが生涯飲めそうもない高価なワインも秘蔵してありそう。自家製のパンやフランスから取り寄せたクロワッサンもレベルが高い。オーナーやソムリエのこだわりに合う人がリピーターになるのもうなずける。

Amazing place to stay in, extremely value for money, host was very friendly and responsive as well. Good for a stay with a bigger group.

Excellent from the start to the end, spacious room with private bath n toilet. Good location n has restaurant n convenience store within walking distance. Recpetionist was especially helpful. Has a small cafe attached to the accomodation.

We had booked this accommodation in Hakuba for 3 nights in Jan24; family of 4 (2 adults and 2 adult/children). We were supposed to be picked up from the bus station by the accommodation and sent several emails to confirm that pick-up was still happening the day before (and day of) our arrival. Eventually receive a reply, that yes, they were picking us up at 4:30pm. Waited at for 20mins and then decided to phone as no one arrived (this is highly unusual in Japan for people not to show up on time!)y. The answered that ”yeah, they are on the way, but they were running late”). Bear in mind we were waiting in -3C degrees waiting for someone to show up. When we went to check in the 2 boys (maybe early 20s) behind the counter were very lack-luster. Point to the building outside as to where we were staying - but no offer to help carry bags through the snow laden path; or even show us to our rooms. We struggled up to the building and couldn't get access inside - the door was locked. Went back to reception and only then did he get up from behind the counter to help us. We had to take off our shoes in the entrance area - strewn with what seemed like hundreds of wet shoes and then walk through the water logged entrance - no offer of slippers but an off-handed comment about ”oh there should be some slippers in your room” (there wasn't). There was none of the usual information exchange when checking in; ie breakfast (evidently you can buy this in the hotel, but not sure where as there was only a fleeting mention on check out). We were disappointed at the presentation of the room; old curtains hanging off with hooks missing; noisy neighbours which made it feel like we were in a school dormitory rather than a $$$ accommodation. Thankfully these neighbours left the next day - but we were wondering what the hell we had booked into. There is no sound-proofing; you can hear everything in the corridor, stomping, loud talking etc. Shuttle bus is available to get to town, but you have to put your name down on a schedule and it was not readily available. The day we definitely needed to use it (check out) in order to catch the bus, only one shuttle vehicle was available and there was so many people waiting and everyone was late getting to their desired destinations. If you are looking for high quality Japanese service and style of accommodation that you find throughout Japan, this place will not provide you with it. It is fitted out with what seemed to be Ikea-style furniture; bunk beds in the second room that my youngest (tallest) son couldn't fit into so we had to put the mattress on the floor. Toilets are standard western-style toilet, not the Japanese ”special” toilets (bidet, auto flush etc). All appointments throughout the suite was very basic western standard. The only view we had from the room was towards the back at other buildings - not the beautiful view as shown on the advertised room. We figured out that there is probably only 4 rooms