Hotel Mesra keluarga di Tetouan

We stayed at this hotel for 3 nights . We were attending a wedding and this hotel was perfect for our stay. Check in was quick on arrival . Lovely spacious classic double room , modern furnishings, small balcony with Mountain Views. Modern spacious bathroom with wc, (no douche) bidet, large shower , double sink , hairdryer and miniature toiletries , fresh towels provided daily. Good wardrobe space with hangers - No iron in room . No tea/coffee facilities, small fridge in room ,50” tv on wall . Comfortable super king bed with tempur type pillows , crisp Egyptian white bedding . Amazing sleep . Breakfast is located on 1st floor - good variety of Moroccan breakfast - delicious omelette made on request . Friendly welcoming staff , tip them as they really work hard to ensure you have a comfortable stay. Outside you will find few restaurants - cafes - fast food - atm’s - souk is 10 mins walking distance . No outside pool . No hotel restaurant available due to winter time . All in all we enjoyed our stay at this hotel .

my experience is based on 5 months as a regular guest, I didn't want to be interested in the lack of hygiene and the worst service you can ever have in a tourist place. I thought it was normal somehow when you look deep at the unprofessionalism of the staff and how they respond to whatever order or just a reception in such a rude way, [except two waiters Omar and Brahim] I wanted to focus on the beautiful part,the building itself,and enjoy relaxing moments with some beers. but when a waiter like [Arafa] decides to pour my beer in the ashtray cause I am asking him for a bit of water in the ashtray to prevent the ashes from flying into the air, when I ask why you do this!? his answer: it's just a beer! I asked this waiter another day, if possible to put on a specific song, and his answer was: put your earplugs and hear whatever you want! but he can put whatever he wants! I am confused about who is the guest here! Another day like always, taking away a bottle of beer before even finishing, and I put my hand on it, deciding to argue with him about why he has taken it ?! I asked him are you angry with me? his answer was by opening another bottle of beer for me without asking for it! nice marketing![Soufian] another waiter I was surprised by his truly rude childish behavior toward me while having a very nice evening, I didn't want to send a reclamation to the owner but, the next time I went there the bodyguard at the door told me: there is something is said about you! so now please be nice! I asked him: can you tell me what? what wrong did I do? did I disturb anyone? am I not allowed in? he said: you are allowed!! but be nice, please. but my other questions have no answers!! Is this a provocation? [you can expect the waiter wanted to do it in reverse against me even though he ruin my evening and I was nice to him, and the owner wanted my money but they don't have a prouve against me, but someone is saying something ''Soufian''] another point very important is the discrimination against Moroccan guests they can't have a beer on the terrace! I know the owner by face and I am sure she had eyes to see what I am seeing too, I know this field has a lot of problems but a couple of old fishes make the whole box stinky. Good luck with the change to the positive.

El riad necesita una buena reforma, han ido arreglando desperfectos que han terminado siendo chapuzas. Algunas habitaciones huelen mucho a desagüe, humedad, es un construcción muy antigua. Hay mucho ruido, las paredes, puertas y ventanas parecen de papel. Respecto al hamman que ofrecen por 15€ nos os dejéis engañar, te llevan a un hamman público al que puedes acceder por 2.50€, pero sinceramente al verlo no nos animamos ninguno. Al igual que los servicios que ofrecen de recogida al aeropuerto, traslados a otras poblaciones te sale más barato si vas con un taxi por tu cuenta. En cuanto al desayuno no merece la pena, muy simple, poca variedad y todos los días lo mismo. Sin más, no volvería a repetir la experiencia en este riad. Hay que señalar que el personal es muy amable.