Hotel Hot Springs di Hebei, China

On the day of check-in, a customer service representative added me on WeChat to register my license plate number promptly. They also provided complimentary welcome fruit. From the moment I stepped into the lobby, every staff member greeted me with a genuine smile, proactively asking about my needs and patiently guiding me. Whether it was requesting an extra blanket late at night or asking for recommendations for local food, they were always incredibly patient. The hot springs, however, were truly the highlight of this trip. The water was crystal clear and perfectly warm. Soaking in it, all the fatigue from traveling instantly melted away as the steam rose, leaving me completely relaxed, both in body and mind. The attention to detail was excellent too; the changing rooms were clean and dry, and there were plenty of soft towels. Such thoughtful and meticulous service, combined with these incredibly therapeutic hot springs, truly makes this place worth a visit.

The hotel is very close to the ski slopes, just a few minutes' walk to Lift 9, or you can take a shuttle bus to the town center, which isn't far to walk either. Our family of four stayed in a family suite, which was very comfortable with two bedrooms and a living room, perfect for our needs. The room faced the ski resort, offering great views of the skiing action from the balcony – very pleasant. The front desk staff were incredibly thoughtful, giving us complimentary breakfast for two extra people. This stay was a fantastic experience, making for a perfect ski trip.

I was very satisfied with my stay at this hotel. The location is excellent, very close to the Old Street scenic area. It's convenient to get there whether by shuttle bus or on foot, and the atmosphere of the area is very immersive, making for a great experience. The hotel facilities are comprehensive, especially suitable for families with children – the playground and deer park kept the kids entertained, and our room was clean and tidy. The breakfast offered a wide variety of options, and the staff were warm and attentive. Overall, the package deal was great value for money, making it a very worthwhile choice. I highly recommend it.

Let me talk about the advantages first: 1: The front desk service of the hotel is very good! What is missing is what is missing, and a phone call is sent soon! 2: The hotel was newly built in 2023. Overall, the internal environment is beautiful and clean, and there is no smell! 3: There are few people and good water quality 4: The transportation here is convenient. The hotel has meals and can drive out to the city to find local food. The following is not enough: 1: The hotel is located near the train station, no matter whether it is day or night, there are non-stop trains passing by! 🙉🙉🙉🙉 Especially at night, this is not very good for those who have requirements for the sleeping environment! Too frequent! 2: We booked a comfortable twin room, the overall room is not very big, it can be said to be a bit cramped. In addition, the mattress here is very soft (different from person to person) and we are not sleeping very well. Good sleep quality can be ignored. . . . . Key special projects: Mid-levels Hot Springs are great! Breathing fresh air outside at night, while enjoying the moonlight! Very pleasant ～ What troubles and fatigue are all gone at this moment.

From the moment I checked in, I felt incredibly well-cared for. Ms. Mia Ruixue even helped me resolve a significant issue. The room design is excellent, with massive floor-to-ceiling windows, and the underfloor heating kept the entire space wonderfully warm. The bedding was also very comfortable. Whether you're looking to ski to your heart's content or simply unwind and relax in the mountains for a few days, this is an absolutely fantastic choice. I'm already planning to come back in the summer.

The hotel is behind the metro station. The room was ok. The breakfast was also ok, not too many international options tho. The cleaning ladies forgot to leave us water and take out our trash for some days (we had to ask extra in the reception that they should please clean the room). They also forgot our welcome fruit 😕

Everything is so perfect staying at the unit. Mr Alan and team has been so kind and accomodating to my request, from helping to pick us up at train station during peak time, right throughout our stay, until we checked out. The unit is perfect, everything you need is available to use. Nothing has been more than grateful having him and his team assisting me and family during our stay there. Thank you again, and we really hope to come again.

The hotel environment is very good, with ample parking spaces. The front desk lady Sally is professional and enthusiastic. The hotel's buffet breakfast is rich in variety and of good quality. The hotel is very close to the Tangquan Palace outdoor hot spring, a five-minute walk. It is very convenient. It is a perfect accommodation for a hot spring trip. Excellent choice, highly recommended👍👍

It was another pleasant weekend. It was very comfortable to sit on the small terrace, bask in the sun, drink tea and read books. The private hot springs and public venues have their own merits. There are also many choices of restaurants, and many parent-child activities have been added. The most important thing is that the service here is constantly improving. I am especially grateful to a manager named Li Dan for giving us high-quality service. From the guidance of the itinerary to the handling of details, we feel like home. The children are very happy. I am already looking forward to coming to Ruige again next time.

The hotel rooms are large, clean, the waiters have good service attitude, the breakfast is rich in variety, the hot springs are very unique, mainly distributed outdoors, and it is estimated that there are 60 or 70 hot spring pools. The hot spring water is clean, and ginger and jujube tea, bitter jujube tea and snacks are provided free of charge. It is a good place to soak in hot springs! There is a newly built antique town next to the hotel. The night view at night is not bad. You can take a walk and see it!