Hotel Mesra keluarga di Butterworth

I would say, it's not a 5-star hotel. Here the reasons why: First of all, the hotel lift was under maintenance during my check in time and there's no sign of ”please use other lift”. I'm alone, with 2 kids, already put them in the stroller, bring the bags out and walk to the lift to find out the lift cant be used. Wasn't it tiring? First impression: doesnt feels welcoming. Second, I request for babycot. Waited for 1hr+ and no one come to prepare the babycot in our room. After 2-3 times call and confirmed that the babycot was unavailable. Unfortunately, my baby falls from the bed that night :) Based on this, I got two questions in my mind: why they didnt confirmed during the first time call? also, during my check in it's weekdays (parking lot empty) so why the babycot is not available? Iron: we are expecting a nice quality iron and comes together with an iron board. Dustbin: would love if the hotel provide a covered trash bin. Breakfast: superb, lots of varieties. the service was okay. Overall, would give an almost 4 out of 5. not even a solid 4 as our expectation was beyond the best for a 5-star hotel.