Hotel Mesra keluarga di Aljezur

Upon arrival, you think you are in for a very special treat. The facilities are absolutely beautiful, and in a beautiful setting. The design, aesthetic, furniture, choices, and overall architecture are truly world-class. You are in an expensive nature, reserve with modern facilities, all blended into each other. This natural and aesthetic beauty are an illusion shattered by the extraordinarily poor service and untrained team, especially when it comes to F&B. Countless examples: - people who barely speak English - senior staff who delegate every request to junior staff, while not training them - no consistency across really anything: cutlery in tables, or not; coffee coming warm, scalding or cool; wait staff letting you sit at table for long stretches with no attention - dinner service was appallingly slow, all with a clown car of a staff shuffling back and forth to the kitchen, seeming to know what they are doing, but actually do not. A simple dinner that should’ve taken an hour to an hour and a half took two hours and 45 minutes, including several requests back to the kitchen for mistakes made. The worst was walking back into the lobby after an excursion to see a pile of dirty towels sitting right across from the front desk, and a manager and two team members doing nothing about it. A team member even asked her manager maybe we should move these and the manager made up some excuses about needing to wait for someone else to do it. Clearly, all of this could be solved with a new general manager, who has some experience in luxury hotels, and what the expectations are for service range of France. The sad part is that the property is so beautiful and so well thought through, and the same people who made that decision made a decision to have a team that really has no idea what it’s doing. I hope they fix it tons of potential here if they do.

This is a great hotel in a small town. I was impressed by the quality of the rooms, friendly service and an excellent breakfast. The location is quite central as well. I can strongly recommend this hotel and would be happy to stay here again.

I stayed in this hotel as part of a tour group. I didn’t want to rate the hotel as average because the staff appears to really try to do a good job. You really need to have a vehicle if you were staying here. The beach is not close and there’s very few restaurants within walking distance. This is a smaller hotel, but it does have a pool. The rooms are a step above basic. The bathroom fixtures were newer. The hotel does not have an elevator. The rooms do not have a safe. Our tour group pre-ordered dinner two days prior and our dinner was very good. Breakfast is ample for this size hotel. The rooms have a small balcony. The heating and air-conditioning worked well. There was some English channels on the television. There was a tremendous lack (as in zero places) to charge my phone. I had to unplug a lamp in order to do it. The staff was always available when I needed something. The room was clean. There is a road right next to the back of the hotel but thankfully not many vehicles drive on it. I had a problem with mosquitos in my room on my third night. I don’t fault the hotel, but it kept me awake most of the night.