Hotel Mesra keluarga di Chandler

We went to Arizona for a school trip. The majority of the team stayed at this hotel. The staff was very accommodating and welcoming. The room we had was comfortable and had everything we needed stocked. The pool was clean. There is plenty of parking. Oh and wow what a sunrise!! I would definitely stay here with my family again.

This was the worst stay I’ve had in Phoenix metro area. I have stayed at 63 different hotels in the Phoenix metro area in the last year, and though there’s other bad hotels out here, this one feels deliberate in its intention. There are some obvious staffing issues at this facility, with the exception of front desk Bob who was very professional and comes across as very experienced. My issue was a simple one really, one that most hotels would never stoop to. (Disclaimer, I am a Marriott employee, and as a manager myself am afforded discounted room stays) we had a small house fire 2 years ago that put us in hotels ( I was with Hilton group then but same deal there) for a month or so. As I result I started my blog which I can not advertise here but I reach thousands of Marriott guests 3 times a week writing reviews of area hotels. I will stay at 3 different hotels a week because I have 2 jobs and 1 overnight 4 days a week. I don’t bother renting an apartment or house for the moment this is much cheaper and no upkeep. I know everything about the hotel business. I’ve been a general manager of the knickerbocker in Chicago in the 90’s and have held every single position possible over the last nearly 40 years in this business. So when I say I know what is supposed to happen at the front of the house and the back of the house you can count on my professional accuracy. So I was really disappointed with this hotel’s extremely unprofessional approach to what I viewed as a “customer comes last” policy. Like I said, the issue would have been a nonissue at every other major Marriott in the area ( granted this is a tiny hotel, they still should follow our standards) but I checked in early and front desk Brandon insisted I pay double for the discounted room. No other hotel would have even brought up the early check-in and I check in to my hotel every time at the same time of day. Brandon said he wouldn’t budge. I was even kind enough to explain “you can ask a guest to double pay but we usually only reserve that policy for situations where granting the guest the courtesy of early check-in will cost the hotel. But since this is a vacant ready room and the hotel will not be able to sell the room prior to check in we always accommodate the guests needs, because it costs nothing of the hotel”. Brandon looked at my like I had two heads. He clearly didn’t understand this simple principle followed by all the rest of us. But I paid it because I would be charged anyway for late cancellation. I figured the next day (‘Monday) I’ll explain to the manager and get my money back. HA. Lol. I was sadly mistaken there. Thomas Munoz the manger of the hotel, doubled down Brandon’s view of telling me how many hours before regular check in it was and that because of that “he had to charge me”. I said ok but...then I repeated the economics lesson I was kind enough to share with his front desk associate. I got the same blank stare. Funny thing is I know that these 2 guy

酒店一月是淡季 人不多 記得帶外套和褲子就OK 游泳池常温80度 不錯 孩子很喜歡 而且裏面還有星巴克的咖啡哦 紀念品價格也不貴 非常漂亮的度假村

What a pleasant surprise! Clean! Kind! Knowledgeable! Friendly! Happy! We’ve never stayed at a better Holiday Inn. From the minute we drove up the grounds were impeccable. The facility was immaculate! The staff were helpful, friendly and accommodating. Everyone seemed genuinely to care and were so courteous. They were happy to be at work. A rare find indeed!

Harga yang sangat baik memandangkan betapa bagusnya hotel ini. Pasti mengesyorkan kepada mana-mana pengembara.

My family made a reservation at this hotel for a 4 day stay over the Christmas holiday. I had reserved a 2 bedroom suite with a water view, but when we checked in we were given an ADA room that was heavily modified for wheelchair access. I asked the front desk manager to switch our room to a normal non-ADA room, but was told there wasn't one available until tomorrow. So, our stay started out with an issue, but the manager fixed it the next day as promised, but we now have a view of the parking lot and not a water view. Some other issues came up during our stay, such as unreliable hot water, difficult shower activation, WiFi internet connection problems, dirty dishes, missing bathroom shelf. Pros: - Free complimentary hot breakfast (except Christmas Day) - Nice laundry facilities - Safe, walkable surroundings - Reasonable room rate Cons: - $15/day for parking - Paid for water view room but got a parking lot view - The hot water for showering was very inconsistent. Mostly just lukewarm water  - The shower in the 2nd bathroom didn't work - Maintenance crew seems to work inconsistent hours - Given an ADA room because it was the only one available  - Our room was never cleaned during our stay What I've learned from this experience is to use the Marriott app to check in as early as possible and ask for a non-ADA room. If the app is glitchy and doesn't seem to work, call the hotel directly and ask for a non-ADA room. When I checked out, the general manager did ask about my stay and I filled him in on my experience. He did seem to sincerely care about what I told him, and offered us some compensation which was a nice gesture. As such, we will try this hotel again in the future to hopefully have a better experience.

The hotel was very comfortable, clean, well-maintained and affordable. What really made this stay a standout was the incredible, kind, go above and beyond service by the employees. Lisa at the night front desk was amazing, helping us get hot chocolate at night, giving us the best room available in our price range, and always had a kind and welcoming smile. That pretty well describes the breakfast staff, the maintenance staff and everyone who worked the front desk.

My recent stay at Hampton Inn & Suites Phoenix, Chandler Fashion Centre was made truly remarkable by the exceptional assistance I received from the Assistant Manager during my early afternoon check-out. Having an early afternoon departure, I was concerned about coordinating my check-out smoothly. I approached the front desk, where the Assistant Manager promptly greeted me with a warm smile and attentive service. They efficiently handled my request, ensuring that the check-out process was both swift and convenient. What impressed me most was the Assistant Manager's proactive approach. They had already prepared the necessary paperwork and seamlessly guided me through the process, allowing me to proceed with my travel plans without any hassle. The Assistant Manager's professionalism, efficient service, and genuine commitment to guest satisfaction were evident throughout the interaction. Their dedication to ensuring a positive experience truly sets a high standard for customer service. I am truly grateful for the Assistant Manager's exceptional support and personalized attention. If you're looking for a hotel that values guest convenience and provides top-notch service, I wholeheartedly recommend Hampton Inn & Suites Phoenix, Chandler Fashion Centre.