Ulasan BaHaoBieYuan Hotel

Jawapan daripada Pihak Penginapan: Hello, I apologize again. Our service was inadequate; we didn't answer your call promptly. On the day of your check-in, due to the large temperature fluctuations, there were usually a lot of mosquitoes – the last wave of autumn mosquitoes. So, we specifically lit mosquito coils in the morning to prevent this. After you checked in, our staff said they found a mosquito in the room and immediately swatted it with an electric mosquito swatter. Given your sensitivity to mosquitoes, our staff frequently waved mosquito coils in the hallways and stairwells after you went out to prevent mosquitoes from entering the room. However, the mosquitoes still caused your unpleasant experience. This morning, your companion asked us for water and ice, saying you had taken allergy medication. We quickly brought you ice cream to reduce the swelling and applied mosquito repellent for your baby. Later, we reviewed the situation, looked for the causes, and tried to prevent this from happening again. 1. Because Fenghuang is a mountainous area, there are many mosquitoes, making complete eradication impossible; 2. When you checked in, there were almost no mosquitoes left, and the sudden appearance of more than ten was probably due to leaving the window open without turning off the light, causing a sudden surge in mosquitoes at night; 3. At this time of year, mosquitoes are actually less likely to bite due to the temperature drop, but because they seek warm, well-lit places, they may have caused you psychological stress. The next day, I observed you carefully and found that it wasn't an allergic reaction to mosquito bites, but rather redness and anxiety caused by stress. I'm so sorry; 4. Because you returned at 8 pm, and you were the only guest that day, Monkey Brother probably... Around 9:30, thinking that since no one had contacted us by then, there was usually no problem, we prepared to go to sleep. During that time, we received your WeChat message inquiring about transportation to Chadong, and he replied promptly. We relaxed, assuming there wouldn't be any other issues, and fell asleep. Around 10:00, you called, but we didn't answer. This is our fault, because I used to stay up until 3 or 4 AM, but having just given birth this year has made me a very deep sleeper, and I completely missed the phone ringing. We apologize again for this short delay. Ultimately, it's because our service wasn't up to par; I was too relaxed and didn't pay enough attention. We're sorry. Please feel free to contact us anytime if you have any further questions; we'll take responsibility. We sincerely wish you good health and all the best!

Jawapan daripada Pihak Penginapan: Hello, thank you so much for your feedback. Because the climate in Fenghuang Ancient Town is quite humid, with rain most of the year, if your room is damp, the air conditioner has a dehumidifying function, which we can assist you with. Since I wasn't at the hotel at the time, and it was raining on your check-in day, I specifically asked the staff to inquire if you needed a room on the third floor. The staff informed us that you chose the first floor, which we sincerely apologize for. We should have reminded you of the dehumidifying function and will emphasize this service in the future. Regarding disposable towels, since most people in China prefer disposable towels for hygiene, we provide disposable towels and bath towels in the room by default. If you require cotton towels or bath towels, please ask the staff. We apologize again for the service not meeting our expectations, as we should have considered these details beforehand. Thank you again for your feedback. We will improve our service accordingly. As always, please feel free to contact us with any needs or questions, and we will resolve them promptly. We look forward to seeing you again and wish you a pleasant trip to China!