Hotel Ferntree Gully dengan Bar

The room was large and overall comfortable, though a couple of issues. Firstly, there are 2 beds in the room and we intended using both, however there was only one spare blanket. Second, our bathroom had no towel rail except for a 30cm one adjacent to the sink for the hand towel. Lastly, for such an otherwise modern room there is no toaster. I booked directly and afterwards was emailed a survey. I took the time to respond, thinking it would assist them (otherwise why do they ask), mentioning the above 3 items. I received an offensive email back telling me the rooms have towel rails (the ones in the website photo's might but mine definitely didn't), that had I wanted a spare blanket for both beds they would have provided one had I asked (except that Reception closes at or before 8pm and you don't realise before going to bed) and pointing out the room has heating (not a substitute for a blanket on a bed I'm afraid, not many people sleep with the heating going all night). If they didn't want honest constructive feedback they shouldn't ask for it, and I sorely wish I hadn't wasted my time on them.