Pengguna Tetamu
20 Januari 2025
My stay at Hotel Hamares was a complete disaster and a total lack of respect for the customer. I faced a series of issues that ruined my vacation and put my family, including my 1-year-old baby, in uncomfortable and risky situations. • I was locked out of my room because the door lock ran out of batteries, leaving my baby crying and attacked by mosquitoes. • The air conditioning in the room didn’t work, and the door beeped all night long. • Housekeeping was unacceptable: dirty floors, wet towels left unchanged, and trash piled up. • Promised solutions, like a room upgrade, were never delivered. The hotel charges exorbitant rates, but the service is disorganized and disgraceful, failing to provide even the basics – comfort and safety. I strongly do not recommend this place and am waiting for a response regarding the refund for the nights that were a complete nightmare.
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