Pengguna Tetamu
31 Januari 2023
booked this hotel on the 18th of May for a night to stay in the 27th of May during our Thursday-Sunday South wales Road trip. Everyday, we planned to stay at a different place as we wanted to go around the area. I received a call on Wednesday, one day before we started driving, but I missed it. On Thursday, I received another call while driving from Cambridge to our first destination, so 1 day before we were supposed to stay at this hotel. The person sounded quite frustrated and literally said this to me: "I wanted to tell you that there is a problem with your booking. We don't have a space for you." I'm like, what? "Uh well I did call you yesterday. There is an issue with the booking system. We don't have space for you. Sorry. Bye." Now, technical issues are real and can happen, no problem with that. But when there is such an issue, I'd expect the person to direct the customer towards a possible solution to save their trip instead of just saying you can't stay here, I don't care ok bye. Normally and ideally, as an owner or the employee of the place, you'd try to help out the customer to find a place for them to stay or direct them to somewhere you know, you'd try to accommodate them somehow. At least share information on which hotels are available etc. So many ways of helping people, who by the way got screwed up by this issue. I will make sure everyone knows about this. FYI
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