Pengguna Tetamu
1 Januari 2025
Disaster. Terrible service from the staff. I’m from Guatemala, and I’m used to the good treatment due to the quality of our people. The employees were extremely rude to us; they didn’t want to give us extra towels when they got dirty, and they did everything reluctantly. They made us feel like a nuisance when their job is literally to provide service. The rooms were extremely dirty. We didn’t expect a 5-star experience, but the hotel is far from being a 4-star one. There were stains on the sheets, they didn’t make the beds, insects in the bathroom, and they didn’t change the towels. I would not recommend it at all; the only good thing was its location
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