102 Ulasan
Americas Best Value Inn and Suites Fontana
Fontana|0.92km dari Fontana First-Assembly of God
Stayed a night at Americas Best value Inn in Fontana California. Rooms were very nice very Nice. 10 times better than motel 6 for the same money. So my nephew and I were contemplating another night . So instead of using TripAdvisor I went to the front desk and made a reservation For that night. The employee at the front desk said she will call that afternoon to confirm. Did not receive a call by 3:30 afternoon. So I called. No answer . so I called the reservation hotline to confirm. The hotline had told me I had no reservation for that day it was for the next. I was instructed to call the front desk where I had made the reservation. So when I called I talk to the same employee . When I asked what happened? she said “oh I made a mistake “ and Book it for the wrong day. She corrected the mistake and told me my room was booked . I was instructed by the employee to pay when I got there after I told you go ahead and run my credit card you have my information. So when I got to the hotel at 7 PM and went to get my reserved room. They had tlno reservation she had failed to make it. Then the front desk got the employee on the phone. When I asked why the reservation wasn’t made she said “oh my gosh I made a mistake”... Second time she made a mistake. So patiently I waited to see what they had left and what they were going to do about it. I was told they had a Two bed nonsmoking room. Or one bed smoking room instead of the two beds that I had booked supposedly. I am a chain smoker this is the reason I booked the room ...I am traveling with my 37-year-old nephew and I am a older Guy. Sleeping in the same bed with my nephew was not appealing. For the inconvenience I was offed $10 dollars off. Pissed but excepted. It’s is Friday night. I told my nephew check on others hotels. No smoking room available in the area . Then I was told Sorry The last smoking room had just booked why I was angry and upset with the front desk. Then I was told for the inconvenience $10 would be taking off of a non-smoking room. My neighbors complained about my smoke when I went out my door .I locked myself out of my room twice why my nephew was sound asleep. My Routine to relax is watch TV and smoke. I Have not been able to relax and writing a review at 4 am in the morning. I’m driving to San Francisco today with no sleep !!!!! Could not relax at all do to the inconvenience of the employees. Like the rooms . Organization is questionable. Should have booked through trip advisor. I’m so pissed!!! Sincerely yours , Kenneth Hoagland
Bagus
104 Ulasan