Inverlochy Castle Hotel

A very pleasant surprise. The hotel is located just outside of Fort William (thankfully). A picturesque estate. We stayed in a coach house room, which was nicely appointed with parking right outside the door. Modern heritage style. Fantastic view of Ben Nevis. Dinner in the main house was wonderful. As you would expect from Mr Roux junior at £145, it should be excellent and did not disappoint. Cocktail on arrival, pianist in the hall and great food. We could not fault the place, apart from the soulless pub on the grounds. I totally recommend Inverlochy Castle Hotel.

We stayed here for (2) nights in a suite which was spacious, gorgeous and beautifully appointed. We didn’t leave the hotel so had all meals at the property. From delicious salmon and eggs for breakfast to a gourmet sausage roll for lunch and then a beautifully presented, perfectly delivered evening meal in two different dining rooms. We really enjoyed the privacy of Inverlochy, the discreet and professionalism of all the staff. It’s a lovely property to have a getaway to and the sun shone and we had stunning views of Ben Nevis out of our window. I mean, who could ask for anything more.

Service is a total joke in this hotel. The staff keeps on stressing you out from arrival about tight schedule and jacket to be worn and do not know how to allocate rooms to start with. Cleaning staff putting on a show cleaning off walls and stairs in 5 people when you exit your room. The food is good but not outstanding, not worth the money, nor the airs they are putting on. This is exhausting, ridiculous, and a ripp off.

The staff is 5+. The breakfast was fabulous, the grounds were breathtaking. We visited the Pub for dinner and the food and staff were wonderful. The overall Castle building is in need of some structural updates. Some fresh paint, wall paper and carpet would be lovely. The only reason I gave 4 and not 5 stars. It needs a refresh.

We found it to be extremely subpar. DO NOT fall for these photos. The service was poor. We pulled up and no one was there to greet us or help with bags. We arrived a bit early and couldn’t check in so when we inquired about lunch the restaurant was booked out for a driving group and we had to eat in the lobby. When we finally did check in the room was literally awful. We booked the garden room and it was tiny, dark, and dirty. The entire room was so cheaply done. The shower floor was a plastic tray. The “tile” on the wall was plastic. Even the bedside lamps were plastic. The bed was HORRIBLE. Hard and lumpy with a dirty thin cheap cover. We then went for drinks and the waiter didn’t even come over for 30 minutes. We had to literally go get someone. The Wi-Fi is essentially unusable unless you are in the lobby. The “amenities” are cheap lit We have yet to have the dinner here… but so far this hotel is a TOTAL pass. At least the new addition of the Garden rooms are.

Inverlochy Castle was very disappointing and not worth the effort it takes to get there. The castle and guest rooms are dated and are in need of complete updating. After being shown our room which was in desperate need of a renovation, we asked to move to a different room - something to which I gather that they're unaccustomed. The new room, while an improvement, was in a different building so we had to trudge through the rain and mist for every meal. And the pathway was dark and not particularly well lit. When we inquired about the activities we realized that they were very limited, particularly in the fall months. And since we were without a car we felt stranded. Other than a walk through the grounds (which are quite beautiful) there isn't even a fitness center or small room to work out. So, if it's raining, which it often is, there's not too much to do. The staff, while pleasant and polite, was very young and inexperienced. They need to import senior, experienced and well-trained staff from other comparatively priced properties. Both sinks in the bathroom were clogged and the clock was not functioning. We did report this and one sink was unclogged by the staff, but the other repairs were not made during our 2 night stay. How is it that housekeeping can clean a room several times a week, if not daily, and not notice such things? Dinner in the main dining room is pre fixe and while the food was good, not outstanding as it should have been for the price ($188 excluding beverages) and the fuss they made over it, there is only one main course so if you don't eat say, venison, or they're serving some other food you may dislike, you'll be out of luck. The food at the alternative restaurant - The Factors Pub, was average at best though the French fries were excellent. Overall, this was a very disappointing and expensive stay and I would not recommend it unless they make some significant improvements.