Hotel SpringHill Suites by Marriott di Fort Worth

We rolled into this hotel around 11pm one evening, no reservation, after a very long day of traveling. We had reservations at a different nearby hotel, but when we arrived it was so nasty that we left. This place had a room for us - and a huge one at that. After the horrible shock of the other hotel, my kids thought we had hit the jackpot with this one! They said it was so fancy! It was so very clean and well maintained. It was everything we needed. Comfortable, clean, had a friendly staff. The lady at the front desk was so helpful. We loved this place!

This hotel is currently undergoing renovation. Most of the pictures do not correspond to what I observed. The breakfast was ok and is currently being served in a conference room. The room, despite having been recently renovated, was sub-par. The shower door did not close properly. There was animal hair all over the couch. They do not make your room up every day. Despite making a reservation for 4, they only gave us towels for two. That said, it was easy to access the highway and other places we needed to get to. We got a decent price and I cannot complain too much. We did hear construction noise during daylight hours, but it was not overwhelming.

Came in town for a family reunion this past weekend July 19-21 and front desk staff barely made eye contact and barely greeted or spoke, which is fine, a bit impersonal but ok. My issue came when my elderly mother asked the housekeeper for extra towels and she had an attitude giving extra towels. The housekeeper went on to say she already put some in the room, which was the point because we knew there were already some in there but wanted EXTRA. That same day my room hadn't been cleaned so I saw the housekeeper and politely asked the housekeeper to clean my room when she got a chance. She came down and just offered to give me some towels, I asked her if she could clean the room and she couldn't speak any english but spoke her response into her phone and said no they only clean every 2 days, which I never heard of, especially if you request it. I ended up calling the front desk and talked to them and she ended up going ahead and cleaning the room, bathroom and changing the beds. The next day the housekeeping was outside my door and I asked for a room clean and they told me since my room was cleaned the previous day she could only get new towels, and I had to bring the dirty towels to them. As I was walking down the hall I was talking to myself and said they don't even clean the rooms and what I assume was the housekeeping supervisor who was with the housekeeping came over and confronted me aggressively saying ”what did you say”. So I told her that you don't clean the rooms everyday, and she said I told you I can take your towels and trash, and I told her you told me about the towels but not the trash and she tried to debate and argue with me, which I have never encountered with a housekeeping staff EVER. Turns out several other family members had similar complaints about the front desk and housekeeping. I have never experienced housekeeping in any hotel around the country with the type of customer service and general service as the SPRINGHILL SUITES DALLAS DFW AIRPORT SOUTH/CENTREPORT staff, and seemed like this treatment was more specific to the black guest. I would never give another dime to Springhill Suites again, especially if you're an african american.

This was a Stockyards weekend for a friend’s birthday. It started at checkin getting the 3 couples all checked in with separate 1 night reservations over 2 nights. Brechelle Larkins at the Front Desk handled it with ease, a lot of enthusiasm, professionalism, and serious empathy toward our large group. I am just getting back into business travel and Marriott seems to have kept or built a great team at this property. Brechelle was so friendly and full of energy as she saw us over the two days as we went in and out of the lobby numerous times. She still remembered my name, think how that makes your guests feel! We had great rooms, new and clean, with cool views. The Atico Roof Top Bar had great food and drinks, staff was friendly, helpful, and efficient. The pool was fun one afternoon with a lot of fun tourists in town. Breakfast was really fresh, the lobby bar bartender dealt with us a lot and she was always friendly. Overall we’ll be back a couple more times this year as The Stockyards is a fun staycation in DFW.