Hotel berhampiran Ace & Tate, Frankfurt

This was not the first stay at the Hilton in Frankfurt; we stayed back in 2013 for the Christmas Markets and decided to stay again in 2022. The hotel is an ideal location and only a short ten-minute walk to the markets in Frankfurt during Christmas. We opted for a King Executive Room with Executive Lounge access. A small selection of beers, wines and spirits was available in the evening in the lounge, with light snacks if you wanted something to eat. The lounge is not self-service like our previous visit, but the staff were excellent, and we didn't have to wait long to get drinks. Check-in was quick, but once again, no upgrade was offered as a Hilton Honours Gold Member, but breakfast was complimentary due to Gold status. The room was clean and comfortable, not exceptionally spacious, but we didn't spend much time in the room apart from sleeping. Another enjoyable stay, and we would recommend the hotel for a stay, particularly at Christmas.

I preferred to stay in this hotel with my daughter due to its location (very close to the train station), but walking from the station to the hotel I realised that it was a bad idea. It does not matter if it is day or night you see addicted people smoking drugs, you see dealers all around and the smell of the streets are awful. My daughter was so frightened about the location. In addition to that the receptionists were impolite, insensitive and ignorant. I was in a hurry to rush to the airport due to the last minute strikes in Germany including Frankfurt transportation. After checking out around 1200 pm I forgot my backpack on the sofa in front of the front desk. I realised that when I reached to the airport. I quickly called the hotel to ask their help as my wallet and our passports were in it. I called 3- 4 times and talked to the receptionists to describe my backpack and get their confirmation. Both receptionists confirmed couple of times that my bag was not there. They claimed that they checked and it was not there. I also asked them to check the room in case I was mistaken, but they did not call me back to inform me about its whereabouts. After having almost a heart attack on the way back, I reached to the hotel and saw my bag there. This is totally unacceptable. Staff should not be that ignorant and insensitive. Just checking the sofa in front of them (probably 1-2 meters away from the desk) should not be that difficult. When I showed them my backpack, they just said in a very insensible way that they thought it belongs to someone else! It is a shame as the hotel itself is nice, clean and well equipped.

Good location, free apple available in lobby. Not much to complain, just don't like their self check in system, I prefer a staff to do check in for us.

Stayed here as it was close to the train station - room was a good size and the bathroom clean but the shower pressure was low. Check-in was quick and courteous, the only down side is the streets outside, full of smokers and (I was told) drug dealers.

Hotel yang sangat menyenangkan. Sambutan yang sangat mesra, bilik yang bersih, tenang dan luas. Pemandangan bandar yang sangat bagus dari bilik dan balkoni. Bar itu kecil jika tidak mahal. Saya makan tarte flambée yang sangat baik. Saya dapat menikmati sauna, sangat hebat! Sarapan sangat bervariasi dan sangat enak!

I am very happy to see that the hotel is just next to the Frankfurt Central Station, and their distance is just about twenty meters away. There was very friendly reception with smiles. I haven't tried their breakfast buffet. However, I took two dinners in their restaurant. Food is good especially I like the Tuna Pizza with wheat beer. They are reasonably priced. Bravo!

Semasa wabak, penginapan akan ditutup, dan hotel bintang empat akan ditingkatkan secara percuma. Ruangan itu bersih dan kemas, dan tempat tidur dan bantal sangat selesa. Hotel ini dari tingkat tiga lapangan terbang, sangat dekat dengan stesen kereta api jarak jauh, dan ada pasar raya di tingkat bawah, yang sangat mudah.

The overall stay in The Westin Grand was good as the location is very good which is just 2 minutes walk to the train station. And if you turn right & walk further up, it will lead you to the shopping areas like Galeria, H&M, Zara, My Zeil etc. As you continue to walk further up, you will be at the shopping belt with all the luxury brands & also Alte Oper with many dining options. So they are all within walking distance if you are not tired to walk. If not taking the train is just 1 stop to the Galeria & you can access through the supermaket of the mall at the basement. I was given the room at second level so there was not much view from my room. The service at the reception was good & polite & also the hospitality staff who helped us in the luggage after we arrived. He was from Utopia & he was very friendly & chatted with us for a short while after sending our luggage to our room. The restaurant staff were also very friendly & attentive. The breakfast buffet menu is the same every morning. If they can change every 2 days will be good so we will not get sick of eating the same food every morning as I stayed there for almost a week. But overall the quality & the food taste were good for me. The room is not very big but also not too small. There 3 setbacks which is the bathroom design, toilet amenities & the housekeeping. If not, I would have given the hotel a 100 thumbs-up. The shower area does not have a door to close & the floor level is the same as the basin area. So the water will flood the whole toilet floor if you are splashing & using the shower head. I had to use the ceiling mount shower as the water flow was not as great as the shower head to prevent ponding in the toilet floor. The design is a problem & the toilet is cramp if 2 persons are standing inside. You need to bring along your own toothbrush & toothpaste, cotton buds, shavers for men & shower cap for ladies as the room does not provide any basic toilet amenities except hand soap, body lotion, hair dryer, iron with ironing board, bathroom slippers, towels, & lavender aroma oil for sleeping. The housekeeping was not up to standard although they kept the room clean. They did not place back my toiletries in order & sometimes all over the basin area. They also accidentally threw away my disposable shaver. They also did not check the volume level in the shower gel whether it was finished & I needed to call them to request to top up. They also do not change the bathrobe even I placed it on the bathroom floor as I wanted to change to a new one after wearing for 2 days. One day, the housekeeper also forgot to close the window & we were wondering why the room was cold at night even after I increased the room temperature. I only discovered the next morning when I opened up the curtain. They also did not refill the stirrers at certain days as I drank the free Nespresso coffee in my room every morning. I hope the hotel management will look into the housekeeping & to give more thoroug

Das Badezimmer war nicht gereinigt, ich wäre früh morgens auf Seifenreste der Vorgänger ausgerutscht. Miserable Schlafqualität aufgrund sperrmüllreifer Matratzen. Schlechte Zimmerbeleuchtung. Gute Zimmergröße und funktionierendes WLAN. Sehr gute U-Bahn-Verbindung zur Innenstadt. Das Frühstücksbuffet verdient diesen Namen nicht. Das Angebot ist sowohl in der Auswahl als auch in der Qualität mangelhaft. Allerdings ist der Kaffee sehr gut. Die Beschilderung zum Hotel fehlt, man findet das Haus sehr schlecht. Falsche Informationen zu den Parkplätzen. Kundenunfreundliche Rezeptionisten. Lange Wartezeiten vor dem funktionierenden Aufzug, der 2. Lift soll seit über einem Monat defekt sein. Das öffentliche Parkhaus ist besser und günstiger. Die zum Hotelaufzug am nächsten gelegenen Parkplätze befinden sich im Bereich D/D des Parkhauses. Fazit: Ein billiges und für einen Zimmerpreis von 110 EUR überteuertes Hotel. Für mich ist das ein NIE - WIEDER - HAUS. In diesem Fall war mein Geiz sicher nicht geil!

In need of a stop-over but dreading a drab-room with paper walls & the residual smell of jet fuel? Then you will be in for a very pleasant surprise with the Sheraton. The hotel is well appointed with excellent restaurants and amenities. Room was large, comfortable and quiet! Highly recommended for stop-overs and business trips