Terokai Ulasan Tetamu Hotel di Frankfurt

Citadines City Centre Frankfurt
4.2/581 Ulasan
Galles
All our stay was pre-booked from India, including the breakfast for different time periods in Frankfurt as we had kept it as a base to travel the country. This review is about the second leg when our family of 4 had booked a 2 room apartment with a washing machine and dryer. Since we had a lot of laundry to do after being 10 days on the road, I decided to run the machine right away. But as much as I tried, the washing machine would not start. I called the reception and no one responded. I went down to the reception - and there was a girl called Lydia to whom I explained that we were tired and also needed fresh clothes soon. She was most unhelpful and said that she couldn't leave the desk! All I wanted was some housekeeping help! Later none of the staff who came to check could figure out and they went back to this Lydia - who then came and instructed how to use it!! I told them - they should have an instruction table written on the machine - so that no need bother them. In any case - 3 hours could have been saved if the lady had taken 5 minutes off from her desk to help the customer. Really left a bad taste. After having travelled the world and seen some exemplary hospitality in different countries, this episode and the employee did nothing for her country's reputation. Also, in all the apart hotels that we have stayed in Europe- there cleaning after 3 days. Here it is for one week!! How are hotel guests or tourists expected to stay for one week without cleaning? In the 3rd leg, we had checked out of this room and my husband I moved to a smaller room ( we were to move to another hotel, but decided to stay here - which was a mistake). The A/C never worked and August is a hot month in Germany. No one arrived to see or check the air conditioner. During the last check out - was the perhaps the last straw. That will need another review of its own.

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