Hotel berhampiran Sweetpics Museum, Frankfurt

I am still staying at the hotel and my experience so far has been absolutely horrible. The checkin was so slow and the male receptionist was disinterested for any greetings let alone offering any help with baggage . Sent me through wrong side of the lift and had to take stairs to get to my room it would have been easier if I was advised to take only 3 steps of stairs and the then the lift which opens right outside the room I was allocated. The cleaning standards of the hotel are awful on next level. The room is so dirty , the corners are filthy and the situation under the beds is disgusting. The housekeeper enter your room to verify if you are staying over rather than checking the system at the reception. The cleaners seem bothered when you ask them to refresh your room and they don’t greet you at all. It’s like I always have to remind twice if I need something. Customer service runs in negative not even zero . I made the biggest mistake of choosing this hostel /hotel , I have never experienced this bad hotel in my life. My recommendation, spend a little more and book somewhere where the staff actually wants to work. Well apart from greeted by a lovely lady receptionist on Saturday evening , the day I checked in ,,, nothing is right about my stay.

Hotel yang sangat menyenangkan. Sambutan yang sangat mesra, bilik yang bersih, tenang dan luas. Pemandangan bandar yang sangat bagus dari bilik dan balkoni. Bar itu kecil jika tidak mahal. Saya makan tarte flambée yang sangat baik. Saya dapat menikmati sauna, sangat hebat! Sarapan sangat bervariasi dan sangat enak!

This is a 100% honest review. And i will try to write as much to help other Customers who are looking for Hotels to book. I know how hard it is to read Reviews and all, but i hope this will help. This Hotel has the best service of all! From the Valet Parking, to the Receptionist (who speaks perfect English), to the Room! ROOM: First impression in entering the room, was.. WOW. IT SMELLS CLEAN AND GOOD! It is big enough for 2. They provided us 2 free Water Bottles, they have Shampoos, Body Soap, and Lotion. The Pillows are Comfortable, Bed is really Big (but don’t expect too much) it is just good enough to sleep. If you’re looking for EXTRA comfort for sleeping, this is not the one for you. They have Airconditioning (which is really important), and it works PERFECT! BREAKFAST BUFFET: They have wonderful WAITERS AND WAITRESSES! They will go extra mile for you like when you get your Coffee yourself, they will offer to do it for you. It gives a lot of choices when it comes to Food. Their FOOD is superb! I still can’t get over with the Waffles 😅 it is true that it’s a little bit Pricey, but if you’re a Breakfast Person, i would highly recommend you to get this one! 😊 Overall experience, it was excellent!

Excellent location, on a walkable distance to the center, Zeil, the old town, restaurants, stores and even close to the S-Bahn station ”Ostendstraße” with which one you can go to the airport for about 30 minutes. The river view was spectacular, even better than showed in the photos! The apartment was very clean and tidy, everything needed was there - soap, shampoo, tea, coffee, even salt and pepper. The Housekeeping team was coming to clean the apartment 2-3 times per week. The staff was extremely friendly and helpful. Also, there is a restaurant in the hotel, where you can order breakfast and I believe dinner too. I would love to come back again!

The room was incredible for the price - the beds were even comfier than my bed at home! It was clean, and the staff cleaned it daily. We barely saw anyone as reception was closed most of the time, but the lady on check in was polite enough. There was sky tv in the room, hair dryer and the shower was lovely, with hair and body wash provided also! We had a bedroom for 3 with 3 proper single beds and room to spare. Really really impressed. The location was about a 10 minute walk from the Christmas market, with a few bars and restaurants a small walking distance. It was quiet around the location also, not much noise from the street.

**All my reviews are written in a way that is fair and unbiased** ***Stop**** If you are thinking of taking your family and have young children or are a recovering victim of drug abuse, domestic violence/sex trafficking if you suffer depression and anxiety this may not be the ideal hotel for you especially if you are triggered easily by any of the previously listed. Upon arrival at the hotel, the smells are of various tobacco smokes, drugs and urine. The street at which the hotel is located is in the heart of the red light district which is a very loud and vibrant street. If you wish to visit those attractions the hotel is well located for all your needs but don't expect to get much sleep. The reception desk as you walk in is fine and the gentleman at the front desk is very pleasant and friendly. He spoke fluent English enough to have a conversation. I was pleasantly surprised how many more of the people in Frankfurt were fluent in English than in Berlin. I went to my room and had issues using the door mechanism and had to have the man at the front desk show me how the mechanism works. Upon entering the hotel room itself it was very clean and well kept, the TV was large and in working order. I really appreciated that they had international news channels available for my language. The bathroom had been very well equipped to modernise and was very big. I found that there were no hand soap available after using the toilet and when I went to use the shower who ever fixed the shower head holder instead of putting a new one in place where the old one had broken put a new one on lower down and now the shower head points below the shower curtain meaning the floor got flooded after one shower. The first night trying to sleep was one of the worst hotel experiences I personally have ever had. Due to the hotel being located next to a ******* the music shook the room and was auditable through out the night up until 7am . I woke up with neck ache as the pillows were not solid enough to comfort the neck and I then suffered a migraine. I slept partially waking up through the night just to try to sleep again with this happening repeatedly. People were shouting in the hallway with no respect for other guests and eating food that smelt revolting. Through the night and through the day people could be heard shouting outside and the screams of heroin addicted *********** getting beaten by their pimps and screaming crack addicts were regular. I stepped outside and right away could see heroin addicts burning drugs on spoons and crack pipes being lit right outside the hotel reception doors. People purposely tried to stare me out as I walked down the road probably looking for a fight. I definitely could tell the area is anything but safe or child friendly. The bathroom was reported and the gentleman at the front desk was apologetic but couldn't do anything until the next morning by the second night putting my head to the pillow hearing those same screams, shout

Best hotel ive ever stayed in. Best location you could ever ask for. Just across the platform1 of the main train station. If your train arrives at platform1 you will arrive at the hotel in 30 seconds. Super safe. Very bright room. Will always stay here.

Sehr modern, stylisch und neu! Ich hatte ein geräumiges Zimmer, das genau den Fotos entspricht! Matratze und Bettwäsche sind wirklich sehr gut, das muss ich einfach lobend erwähnen! Sorry dass ich jetzt aushole, aber diese harten ‚Plastik-Kissen‘ in manchen hochklassigen Hotels finde ich furchtbar! Hier gibt’s richtig angenehme Federkissen! Empfang super freundlich! Eschborn ist zwar nicht der Nabel der Welt, aber man ist schnell in der Frankfurter City! Haben ja bereits einige schon beschrieben! Leider war es bei meiner Ankunft nach 21 Uhr schwierig noch was zu essen zu bestellen! Der Service an der Bar hat noch ein bisschen Luft nach oben.

The hotel is still pretty new, located just behind the Frankfurt fair. We booked premium room, upon check in they recognise my Gha discovery status which is a plus. We booked king room but got twin room instead. The front office guy first informed us that there was no more room available. But an Asian front office guy who has seem more experience could manage to get us another room. He also solved the problem with our reservation, as eventhough we booked 1 room and received only 1 confirmation as it appears in the GHA app, it appears 2 reservation in their system. The room is clean, the rustic factory design room interior is probably not my taste but not an issue. What bothers me was the AC didn’t work properly. The room has a large window, even as the AC was set on high, it was still warmer than the corridor outside the room. Breakfast was good, we also went to the outdoor bar, which was very cozy and has a good non alcoholic gin menu.