Hotel berhampiran Freeport Bible Church, Freeport

This was a disappointing vacation. We were sold a bill of goods as they say. We went on a promotion via Monster, Inc. We were told we would NOT have to hear a presentation as we did one in Dec 2023 (Poconos, another disappointment). We went to the presentation, expressed our disappointment in facilities and location and the presentation piece. We had 2 teens with us. Not a lot to do. They offered to move us to an all-inclusive but said we had to buy into RCI to do so. We walked out. What you see on the website regarding the rooms is NOT what the rooms look like. You had to pay cash for the majority of activities booked thru ORYC. You had to pay for WIFI!! Never have I had to do that. There were issues with the WIFI which WE had to call IT. Once IT gave us a code, we had to go to the front desk to give to them in order for WIFI to get activated. Restaurant on site was to close 10pm one evening. We went for a bite around 9:30pm and it was closed. I opened a drawer in the bathroom vanity and there was a dirty washcloth in it - not just dirty. I wasn't sure what was on it. The dust under one of the beds and fans were thick. They cleaned the room the following day. I asked for tissues; they didn't bring them. Maybe they didn't have any. I HIGHLY recommend not staying here.

I had the pleasure of working with the resort to host several groups throughout the summer season. The current resort management - Alessandro, Omar, Kelvin, Anishka, KJ - and their respective teams were accessible, supportive, collaborative, and a true pleasure to work with. As a team we were able to provide our mutual guests and customers with an amazing experience at the property. Guest services and front desk management were able to provide quick check-ins, check-outs, and service throughout our stay. Their team was knowledgeable, available, friendly, and we were able to build a strong bond working together. The animation team at this resort is top notch. KJ, Manuela, and their team were the heartbeat of the resort's energy. They were friendly, outgoing, talented, and true gems. The resort and this team offered guests activities, events, shows, and more to enjoy during their stay. I thoroughly enjoyed getting to know them, participating in the different activities - yoga, trapezes, karaoke, dancing and more - as well as their live shows at time. My team and I had the opportunity to eat at the a la carte restaurants and the main buffet throughout our time on property. The chef and kitchen staff do a wonderful job of switching up the buffet menu throughout the week, and providing tasty options at the a la carte. Ravioli at Viva Cafe is a must. Shout out to Romeo who was always our waiter and took care of us with attention to detail and friendly service! Lastly, I can't forget the first and last faces you will see on the property. The witty, joyful, and sweet bellmen. They were always attentive, eager to assist, and full of humor and laughs. I know that without the above, my experience at this resort would not be the same. I look forward to working with this resort again! Thank you everyone for a memorable 2023 season :)