Hotel berhampiran Inspiration Park, Fresno

This hotel has construction, and we were only told upon check-in to expect an 'inconvenience.' The noise beginning early in the morning on Monday, the second night of our stay, was absolutely unbearable, and ruined our morning on the day of preparation for a relatives funeral. Literally sounded like a jackhammer on the wall outside our room. They’re doing stonework. There's dust flying everywhere. There's loose plaster on the carpet in the elevators and the hallways. Construction workers come and go in the elevators alongside customers with all their equipment and mess and noise. There's an operating cherrypicker in the registration area of the parking lot with no safety cones. You walk out the East guest door on the first floor into a total hardhat situation with people doing stonework on ladders overhead, construction material blocking the exit, and the door is usually propped open all day. I politely told the front desk that we unfortunately needed to check out 2 days early due to the noise, and requested a late checkout to 3pm because we had appointments at the church, and funeral home, and hadn't planned to have to change hotels today. Note that I'm a platinum member, and didn't expect this to be an issue whatsoever given the unusual circumstances. I was denied, and asked for the manager, who promptly flatly denied my request with literally the rudest most uncaring expression and flat tone possible. I reinstated my request and attempted to explain my situation, and the manager admitted that the hotel was not booked (obviously because my room was already spoken for for 2 more nights), but still, she flatly denied me. She finally told me it was because the hotel could experience 'loss of revenue.' So I'm here to tell you that if revenue is more important than customer experience or showing compassion to a customer you placed in a difficult situation, I will no longer be staying at La Quinta. I'll certainly never step foot in this one again, in a town I visit every month. And I’ll be demanding a full refund from La Quinta Platinum Customer Service, let’s see where that gets me. I also recommend anyone else over the next few months seriously reconsider. I don't care about your loss of revenue. Close this place, finish it up, and reopen. With a new manager. There are several really nice hotels with similar rates in the immediate area.

I've been to this property for business on-and-off since the beginning of the year, and my first experience was not a good one with housekeeping - I didn't need my room serviced everyday, but when I did make the request they finally came 3-days later. Since then my experiences have been fine, mostly because I have stayed for shorter periods and don't need anything from housekeeping... Well, my most recent stay was marred with poor service, and I guess that is mostly my fault since I left something in the room. In trying to retrieve my item, I got housekeeping's voicemail and left a message. After not receiving a call back after 3 days, I stopped-by the property since I was back in Fresno. However, the front desk told me I couldn't do anything other than call back and leave another voicemail - I also left a message anyway. After another 3 days, I still hadn't heard back, so I stopped-by again and the front desk said there was nothing they could do - so 3 voicemails and 2 in-person visits and I couldn't even ask directly if they had found my item, let alone receive any response... so I know my item is gone. I simply advise that if you want to stay at this property, try to avoid not only housekeeping but the front desk staff as well if you want a good experience. If you need to interact with either of them (which most of us do), then I would definitely recommend you go somewhere else!

Satu-satunya perkara yang tidak saya sukai ialah hanya ada pintu masuk. Mereka mahu yew masuk melalui sebaliknya b4 yang mereka gunakan untuk mempunyai pelbagai pintu masuk yang boleh diakses ke hotel itu adalah kerumitan memindahkan barang-barang saya dari sebelah bapa hotel dan saya bilik berada di tingkat 3. Dan tiada dolly bagasi yang mereka gunakan untuk mempunyai b4 yang tidak Tersedia juga

My husband, my sister, and me are enjoying the day at the moment

Outstanding service from Langdon who greeted us with a smile and was very professional. The room was clean and quiet. We were happy with the breakfast offerings - breakfast sandwiches, yogurt, fruit, oatmeal, cereal, milk, juice, pastries. Nice convenient location next to the airport. Good value for choice privileges members at 10K points. Only drawback was that the pool wss closed for maintenance.

My daughter stayed here one night for work in Fresno. Check in was easy - staff very friendly. Room was clean. When traveling, she likes to bring her own pillow. Upon check out and already at her job (at nearby hospital) she realized she forgot her pillow. She contacted the hotel via the Marriott app and ”Joey” at the front desk said he would notify housekeeping and pillow would be at front desk. Just a short time later she realized she also had left her jewelry on the nightstand. Panic set in. Another inquiry and Joey again to the rescue indicating that housekeeping had also found her jewelry and it would be at the front desk waiting. In times like these it is reassuring to know how honest and going the extra distance the Fairfield Fresno Hotel is and how easy it is to use the app. A BIG thank you to Joey at the front desk for being so helpful and prompt. And also to housekeeping staff. Pillow and jewelry were at the front desk as soon as she was able to leave work. Fantastic hotel - highly recommend.

The hotel was amazing. Nice room. Very clean, it even smelled wonderful. I had the do not disturb on every day because I worked midnights and they did a welfare check. Thats above and beyond. They also messaged me each day to see how my stay was going. Also, the hotel is not in a bad area by any means but they still had security on site at night. Highly recommend.

The hotle and its location are excellent. One problem is that the breakfast time only accomodates the workforce and not the tourists. The breakfast time ends very ealry the entire week. We have been traveling for over 40 years, and have stayed in lots of hotels that had a larlge number of workforce also staying there. But the accomodated both the workforce and the tourists.