Pengguna Tetamu
9 Oktober 2023
Quite simply, one of the loveliest of hotels and I feel so lucky that we went to stay there. Located within very easy reach of Funchal, the location is beautiful and quiet. We had a gorgeous apartment with stunning views. It was a real bit of luxury and the bed was one of the comfiest I have ever slept in. Breakfasts were delicious, and all served on a beautiful balcony overlooking the sea and also the cable cars - very dramatic. Dinners there were also delicious - you can eat super healthy if you choose, with amazing salads, grilled fish etc. . . but also chips and yummy cocktails! The biggest reason to visit here is the staff - I have never been anywhere where each and every member of staff is so kind, friendly, funny and professional. Absolutely nothing was too much trouble. I had a stupid accident whilst swimming in the sea, falling and breaking my wrist. The staff were amazing - so genuinely concerned - they organised everything from transport to hospital, ice while we waited, advice on the best hospital to go to, and they even organised a late supper in our room - they managed to turn around a horrible situation into a completely manageable one, and a day later we carried on our lovely holiday as normal, except with no swimming! Madeira is a magical place to visit - we were out doing lots of walking and sightseeing, and to be able to come back to a beautiful, quiet and luxurious hotel every evening was wonderful
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