Hotel berhampiran Perola Dos Vinhos Wine Shop, Funchal

We stayed here for a few nights last week. The hotel is centrally located and this is why we picked it. The rooms are clean and the hotel is nicely furnished. The pool area is nice with amazing views. I am giving only two stars because of the condescending attitude of some of the front desk staff. One was downright rude upon checkout. Some training on kindness would be helpful for future guests.

Standards have dropped since my last visit but pricing is still good compared to other hotels on area. Music on bar is very much like trance which is great if your 20 but considering average age is 50 + not really appropriate which is probably why the bar is no to busy. Generally ok but shame things have gone a boi array

Simplesmente maravilhoso, um atendimento excelente na recepção, o café da manhã estava muito delicioso, sem contar que no dia de voltarmos, como teríamos um voo super cedo, o hotel deixou um cafezinho antecipado especialmente para quando iríamos sair. Da próxima não terei dúvidas de onde repousar novamente. Parabéns a todos do hotel.

Очень приятный отель с прямым доступом к океану. Просторный номер, очень широкая кровать, есть балкон, завтрак разнообразный.

Wir waren leider nicht wirklich zufrieden. Die Lage war wunderschön! Jedoch war das Hotel viel zu groß, um sich wohlzufühlen…beim Frühstück war es extrem laut, die Mitarbeiter überfordert und das Buffet total verstreut. Innerhalb der hoteleigenen Restaurants wurde man ziemlich über den Tisch gezogen, indem sie einem immer wieder Brot und Wasser anboten, was schlussendlich auf der Rechnung stand! Des Weiteren zahlt man eine Service-Gebühr von 10% für einen Service, der nicht anders war als in einem normalen Restaurant, wo man diese nicht zahlen muss. Dafür, dass es ein 5-Sterne-Hotel ist, bietet es ziemlich wenig und ist leider nur auf Profit und nicht auf das Wohl der Gäste aus. Für den Preis nicht zu empfehlen! Schade….

This is a very good hotel and we would stay here again. WET AREA Indoor pool This is a great addition to the hotel and is kept at a perfect temperature with jets. It is semi-indoor so great on overcast days. Never too busy. The highlight of our stay. Outdoor pool Quite cool, but when complimented with the indoor pool, this is fine. It's a bit shallow but I imagine this is just how the hotel is built. Never too busy. Sunbeds More than enough, very comfy and clean. No need to reserve/scramble. Spa Massages available at a good price. Sauna and steam room free of charge, although the hotel doesn't advertise this very well. Snack bar Nice sandwiches, if a little overpriced. Could do with more variety of food. Great selection of drinks/cocktails as reasonable prices. Seems a bit silly that you can't pay by card. BREAKFAST A fantastic variety of tasty food; cooked, continental, cereals and pancakes. Lots of fresh fruit. We had one negative experience with a rude waiter; we were trying to take a banana and some bread each, as we knew we would be missing the breakfast (that we had paid for) the following day, due to an early hike. Before we could explain this, we were berated at length in front of half of the restaurant, even after apologising. This was unnecessarily embarrassing and marred our first day. Granted, we should have double checked the rules beforehand (we have stayed in places where this is allowed, in moderation), but, in our view, there was no need for such a public display. BUFFET We only had this once, but we felt that, for 30 euros, it was a bit underwhelming and drinks should have been included. STAFF Apart from the one exception above, we felt all the staff were a credit to the hotel, and very friendly and helpful. A special shout-out to Caterina and one barman's name whose name we regrettably didn't catch. LOCATION Buses to Funchal just outside. Close to supermarket and restaurants. Nice park and restaurant next door. ROOMS Very clean, spacious and good facilities. A bit dark at times. Good aircon. Free safe for valuables. TIPS - Rent a car with Auto Rent A Car - great service and friendly staff - Luggage room available free of charge - If hiking to Pico Ruivo, you really don't need a guide. The route is clear and is almost always busy. GetToHikes bus transfers are recommended and stop near the hotel.

The hotel is in a great location, the apartment/room was perfect with a great view. Reception staff were always helpful and friendly. Cannot recommend the lady at breakfast each morning highly enough - she was the most friendly welcoming person, always a pleasure to say hello in the morning. The breakfast is vast lots of fresh fruit, meat and cheeses, cereals, pastries and hot food and also plenty additionally cooked to order if you require. The pool area is lovely and clean, located on the roof with a very relaxed vibe. About a 25 minute walk into the old town of Funchal, lots of great places to eat nearby the hotel. Only downside, it is next to a road. It is not excessively busy but you can expect some traffic noise but this did not disturb us in any way.

Room is spacious with balcony. Outside the hotel, there are public buses going to Funchal center. It's also located in the shopping area with restaurants and supermarkets. You can sit at rooftop to have a sea view. Breakfast buffet is good. Airport is less than half hour on taxi.

Nice entertainer couple! Good dancers! Excellent teachers having lovely dancing skills! Also a great team with activities for children. Concerning the hotel, it is a nice place to stay on 31st december and choose the opportunity to view the fireworks show in Madeira Island!

My second stay at Alto Lido this year and it was even better than the first. Staff is professional and polite. I was kindly surprised with a room upgrade which was beautiful and comfortable. Lovely modern hotel. I will definitely be back again.