Let me start by outlining that we have been to this hotel quite a number of times the last years. It excels with its position right at the waterfront of Konstanz. The rooms partially offer stunning views of the lake and the terrace was always a nice place to sip a drink or have a good lunch/dinner. That’s about it talking about the positive aspects of this hotel today. Not only you would expect something special looking at the prices they are asking for, they are today not even able to deliver on the basics. Some examples: although we had an upgrade voucher for a Suite this time, the room was rather small, but the biggest problem: it was shabby and dirty. Mold in the bathroom, broken cosmetic mirror, sink not working properly, no single corner of the room you really wanted to have a closer look at, the bed old and tired as well and in miserable optical condition, floor scratched and dirty - the list goes on. The potential jewel, the terrace, is managed badly: breakfast was served by friendly junior staff, but apparently at the beginning of their training and with no supervision, resulting in a load of uncleaned tables, wesps all over the place with jam and honey pots placed along the sides as an attempt to get rid of them, etc - not a place to feel comfy. I stop it here with my personal highlight: on the first evening I received an email from the hotel general manager, asking about my satisfaction. I answered expressing my dissatisfaction and asking for a change of room. I was promptly promised to hear back at short notice - after 2 days I received this morning when checkin out a standard reply with the usual BlaBla. Unfortunately every experience I made during my last 2 days felt like a rip-off. They are apparently milking this place as longs as that works. For us it certainly has been the last visit. Please avoid to be ripped off and choose some other nice places around, like the Riva Hotel or 47 Grad, just to name 2 good alternatives. I want not to miss to praise the junior staff in training. They are apparently left alone with a rather unpleasant situation and are still trying to do their very best, despite we could witness a couple of situations where there have been criticized harsh by apparently more senior staff. Unfortunately it rather sounded like accuses than training. Guys: it’s because of you that this review is voted with 2 stars instead of one! Chapeaux.
Bagus
21 Ulasan