Hotel berhampiran Bell Tower of Galle Fort, Daerah Galle

It was the amazing place i have visited. Had a great welcome from front line staff. Room is perfect and had a great view. Dinner and breakfast was amazing and very tasty. Breakfast bufet had a wide selection of western and local food. I requested to arrange a birthday cake at the breakfast time and they were arranged a tasty cake with special birthday surprise. Overall can be give 10 out of 10.

Overall, it was an enjoyable stay although in some respects it was inferior to other hotels I stayed in on the holiday. The pools were great and so was the view from the room. The room itself was alright - quite basic but sufficient. We did have problems with a leak in the ceiling which was promptly addressed by staff but still a little annoying. In general the staff were lovely: in particular Chamindu in the restaurant, a security guard who called me and my partner over to show us turtles on the beach (sorry, can't remember his name) and the guy working the sunloungers at the lower pool. The weakest part was probably the food. It wasn't bad exactly, it was just worse than the food in all the other hotels I stayed in.

Room was good and liked the view from the room. Food i might say was lacked a little bit. Place is good for partying and hanging out with your friends at the beach. Hospitality was awesome and the staff behaviour was also brilliant. Services are good in terms of transit and anything you want for your room. Kushani is a good staff member and she served us very well.

We spent three weeks driving around Sri Lanka and, with a few days left before heading to the Maldives, decided to explore the southern province. Despite May not being the ideal season to visit the southwest, our experience at The Charleston at Galle Fort more than compensated for it. From the moment we arrived, we were treated to exceptional hospitality that truly set The Charleston apart. I hold top elite status with several hotel chains and have stayed in numerous premium five-star hotels, but the level of service here was on another level. The staff went above and beyond in every aspect, from the warm welcome at check-in to the personalized attention throughout our stay. The location, just south of Galle Fort, serves as an excellent base for exploring the area.

Firstly this probably merits 3.5 out of 5. The reason is I felt quite disappointed when we arrived, having booked directly with the hotel and asking for “Superior” rooms which bear no resemblance to the Superior ones shown on the well-known booking site. I initially thought we’d been given the wrong rooms and had to double check with reception . We had two rooms which at $96 per night were the most expensive of our trip. We don’t normally spend a lot on hotels so this was meant to be a treat at the end of a long tour. These rooms were pretty basic, smelt quite musty as they were built in to the rock face, had many steps to reach and the sofa in one room was torn. The mosquito net had several holes in it. I understand that Sri Lanka has had a rough time recently but to charge these kind of prices, especially in the low season is not really justifiable. The hotel really needs a good returb, and I noticed that the rooms below ours were being updated during our stay. Plus points were the staff - absolutely amazing, helpful and polite and the food which was delicious- try the fresh fish/seafood plates. Also it was really difficult to find! Put up a sign board! The hotel has some way to go before it can be accurately described as a “luxury boutique hotel”. Overpriced.

We found thus hotel and really enjoyed our stay. It has a lovely garden with nature all around. A nice pool. A lot of nice sitting places. The rooms are spacious with a terrace . Air conditioned. Nice shower with plenty of hot water..very relaxing...

This place is amazing, but it would be nothing without the staff who really made our stay special. Nothing is too much trouble for them, they are both friendly, helpful and hard working, always on hand to help with any little thing, even if it is just local travel advice. The deputy manager Kumarasiri was especially friendly and made sure our every need was met. The room was huge an easily accomodated the four of us, we had the pool suite which opened on both sides, to the pool and also the beachfront garden, where you can dine, use the sunbeds or just relax on a sofa and read, that's if you don't want to sit on your large balcony. The beds were very comfortable and the 4-poster in the main room was huge. everything was provided in the bathroom, loads of towels, shampoo, conditioner, soap, shower gel. The restaurant and dining were fabulous, breakfast has a range of options from traditional Sri Lankan breakfast with sambal and rice to continential or cooked, loads of fresh fruit and juice, and of course tea, it wouldn't be Sri Lanka without Ceylon tea. Evening meals were fabulous, we ate there most nights, very reasonable pricing for such tasty and feshly cooked food, i particularly enjoyed the black pork curry and my kids loved the fried noodles and fried rice. Our kids loved the pool area, it's secluded and sheltered, right next to the rooms and the pool bar. The hotel itself is secured at night and has a permanent security guard once the staff go home, the guard is a lovely fellow, constantly patrolling and keeping an eye out which is very reassurring. One day we had to leave to go to the temple at a very early hour of 5am, so the hotel prepared us packed breakfasts (which they didn't have to do) and the security guard made sure we had them ready for when we left. I cannot reccomend this place more highly, out of the 5 places we stayed in Sri Lanka, from east to west coast, this was the highlight and the best accomodation experience, it way exceeeded my expectations, especially given the very cheap price, i would not have expected somewhere so good at such a low price per night for 4 people.

Welcome - we were greeted well on arrival As this was our last hotel on trip we requested for an upgrade. The receptionist said the hotel was full but it wasnt the case when we checked with housekeeping staff. Rooms - The rooms are pretty standard 5 star rooms with partial sea view from the room we stayed in. Service - The room service/housekeeping was very quick and efficient but the service at the pool restaurant was very dull and unwelcoming. F&B - The food and the service at the main restaurant was outstanding. This is what saved our good views on this hotel. The manager was more than eager to serve us well. Pool - The pool is very nice- very big and well maintained Beach- The beach was nothing special. Overall - A decent hotel with tough neighborly competition.