Hotel berhampiran "World Duty Free(Gatwick Airport, South Terminal)", Gatwick

Getting to the hotel After some inconspicuous sign-posting and a short chat with a driver of a different hotel shuttle bus, I was able to make my way to the hotel from Gatwick. It was a short ride, and the shuttle takes card, so there's no need to try and scramble change together. The hotel The hotel is clean, the staff are friendly and the restaurant has decent meals. The room itself was nice and clean, and I got a great night sleep before my next flight. Getting to the airport The shuttle arrives right outside the hotel, and there are timetables at reception. The shuttle is available early to late and was on time.

The price of this hotel is quite high. However the way to this hotel is convenient which directly through the airport. It can save time for foreigners who delayed the next flight. Breakfast did not have many types of food. But general, it's okay.

I specifically booked a night at the Sofitel Gatwick because it included 'Meet and Greet' parking with Maple Parking. Had they not included this I would have still stayed but made other arrangments for my car. I arrived at the Maple Parking Meet and Greet and parked the car. Took my keys over to the attendant and signed in. I then asked if they could give me 20 minutes to check in to the hotel, change clothes and bring a bag back to the car. We didnt want to bring a bag of unclean clothes on holiday with us. Here's where things went downhill faster than Gwynth Paltrow on ski's. The attendant, a tall bloke with a mid-european accent shouted at me 'No, do you know you are at an airport'. He actually shouted this. Shouted. To a customer. Take a minute to breathe that in. Fortunatly I knew I was at an airport, having driven 4 hours to get there. To hear that I was at an airport was no surprise, to be shouted at by a car park attendant was. I explained that I didnt want to take a case of unclean clothes on holiday with me. His response to that was 'we are extremly busy and your car will be removed immediately'. I asked if the hotel would hold the bag and he replied 'No they will not hold your stupid bag'. Here's where I should have murdered him with his Maple Meet and Greet Staff lanyard, but I did not. I asked for my keys back to be told once again in an truely agresive manner 'if you take your keys I will close the entry and you can't come back'. I took the keys and left. I then had to park at Gatawick Long stay for an additional £150. We finally checked into the hotel, explained the situation. The checkin lady (Alessia?) apologised and gave us two tokens for a free drink at the bar. They also kept our bag for us. Is this the fault of Sofitel Gatwick? I think it is. They decided to partner with a company that treats people appalingly. So they've got to accept responsibility for that. Please share this review, If I saw something like this I would have chose another car park or another hotel. Other people should be warned.

Another excellent overnight stay . Very clean well equipped room and a oh so comfortable bed We experienced very helpful and professional staff from check in (we needed help!) to the bar and restaurant staff. The meal deal is excellent value and the only slight ****** was the veggie option (noodles)on the main meal was unavailable so my wife settled for a pizza which was very overdone. I had fish which was quite acceptable. The breakfast selection was excellent with a wide range of hot and cold food.

Near the Gatwick Northern Terminal ,where the free shuttle train can take passengers to Southern Terminals. Big room size, very comfortable beds, we really enjoyed our stay, dinner and breakfast sets seem attractive

The room is really small. I would say it is only suitable for one person. It is as small as you can't open your suitcase throughout the whole time in the room. You need to climb up to the bed. It does not feel that private. The window is on the door with a manual blind. And it is next to a see-through toilet. No chair is provided as there is not enough space to get a chair. You need to ask a hair dryer from the reception. Reception is available most of the time at night. Snacks and drinks are available as well. The location is tricky. The hotel is in the terminal, but there is only a lift to let you access the hotel. So, you need to go down a level from the terminal by that specific lift. Clean in general, the shower and toilet are not separate but it is a bit of distance between them.

The staff is very friendly and welcoming in my current stay. However the toilet and shower is not separated. So the whole toilet seat and the floor will get wet after shower. Bed is clean and comfortable. The room is still a little bit dark when all lights have turned on.

We have been staying at the Hotel for a few weeks now. After long hours at work, we just wanted to stay somewhere where we can disconnect with work, relax and connect with other people. Nevertheless, I would like to share with everyone that Bar attendant (James) would always go that extra mile to ensure customer expectations are exceeded. Is not just about serving you a drink and taking orders. Excellent customer service by always interacting with customers, offering advice, friendly, accommodative making our staying very pleasant. I strongly believe that a good job should always be well recognised. Thank you for the high level of professionalism. Regards Ruben

The staff were friendly and one of the cleaners offered to take one of my suitcases to the elevator for me. The gym was a good size, although the elliptical trainer didn't work; the treadmill was fine. There is adequate space for a few people to do a HITT workout with some limited free weights. One of the reasons I booked my stay there is because it advertised a sauna and upon arrival I was informed this was the not the case. I was told that this was a *********** issue and that the hotel had never had a sauna. I think it would be a great asset to any hotel. It's the only reason I gave the rating of 4 out of 5 stars for facilities. The walk to the South terminal was easy and within a 10 minute walk. Coolest vending machine I've ever seen in the lobby of a hotel, just in case you needed some USB cables or international plugs. Such a great idea for a hotel! I would definitely stay there again.

A one night stay with 8 nights parking booked through 'Holiday Extras' at a very reasonable rate. Really lovely hotel. Easy to find and very friendly staff. Our room was modern and perfect for our needs. We enjoyed a few drinks in the bar & on the terrace and had a very nice evening meal. A good start to our holiday! We had an early flight from Gatwick so didn't get to try breakfast but that was to be expected as our taxi was booked for 4.45am! The hotel sort the taxi for you and gave us the number to call for our return to pick up our car (£19.50 each way) It all worked our perfectly. It's only about a 15 minute drive to Gatwick. Our car was parked in Car park B. Yes it was a bit wet & muddy on our return but hey, it had clearly been raining loads while we were away enjoying some sunshine! Certainly nothing to moan about a few muddy puddles! Thank you Stanhill Court. We will recommend for sure!