Pengguna Tetamu
31 Januari 2023
I came to this hotel expecting a nice, relaxing, four-star hotel stay and I was definitely disappointed. Starting with the room. We were in the side of the hotel furthest from the dining room, so just the location made our stay quite frustrating: getting anywhere in the hotel was like solving a maze. We did not get a river view and were therefore overlooking the parking lot. The room itself was not renovated and old-fashioned. We were four people in the room and two of us were sleeping on a pull-out couch. This is already disappointing considering the four stars. The mattress of our 'bed' was extremely thin, and so was the pillow. We were only given thin linens and no blanket. The bathroom was also a problem: the lights flickered, there was only a plug that did not charge our phones, the hairdryer would stop working after 5 minutes of use, and the shower water ran brown. The heater in the bathroom could not be turned on, so it was always a little cold. We were also not given enough towels: for four people we were given two robes and only two big towels. The wellness area was nice, but again not up to the level of what a four-star hotel should be. The pool was big, with some jets, but cold (very cold). The sauna was small but nice, sauna towels were not provided at the pool. The food was decent. The soups were the highlight of the stay, everything else was a bit bland and not very flavourful. The staff was helpful but never asked if we were done with the meal and just took our plates, which was not great. The vegetarian options were lacking a bit. The location and view were great though, we saw a beautiful sunset, and the terrace on the Donau is fantastic.
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