Hotel berhampiran International Center Lomonosov, Geneva

I was told there would be no one working the front desk when I arrived, and that the the room would be ready and unlocked waiting for me. After getting into the hotel using their secure number pad, I discovered that the bedroom I had been assigned was locked. I tried opening the door several times, but could not get in. I tried contacting the hotel staff via phone and messaging app, with no response. Other things: - There were quite a few people hanging around the lobby even late at night. Literally any of them could have access to the room if it was unlocked. - I found another person in the lobby who was having the same problem I did. I ended up having to walk around in the middle of the night to find another hotel. When I contacted Hotel St. Gervais the next day, I was told that the whole thing was my fault for ”not following the instructions”. Hotel St. Gervais counted me as a no show and refused to refund me for the stay. Bottom Line: Terrible check-in process - totally unstaffed and unsecure. No accountability. Poor customer service.

Great place! Lovely hotel, it has an old touch even though it has been renovated. I really enjoyed my stay. Staff were amazing.

Comment un rel établissement peut-il afficher des étoiles et des termes comme ”” Diplomate ”” . Nous avons réservé une suite pour une nuit le samedi 22/10. Aucune clé magnétique n'a fonctionné , le réceptionniste nous à ouvert à chaque fois. Une ”” Suite”” qui est une chambre classique avec une alcôve et un canapé , salle de bain minuscule entassant baignoire ( très sale à notre arrivée .. voir photo .... impensable !!! ) lavabo et WC dans 6 m2. Un rideau de douche plastique qui normalement n existe plus dans la plupart des hôtels standards qui sont passés au pare douche en verre décoratif. Un lit refait avec des draps déchirés... il faut quand même le faire .!!!! Voir photo. Un parking facturé 32FCH pour garer votre voiture au beau milieu d'un champ de détritus... ( voir photo). Dont un box ouvert servant de décharge .... 4 🌟 je vous rappelle. !! Du mobilier suranné et sans valeur décorative en piteux état ( voir photo ). Des bouteilles vides au milieu des couloirs. ( cette bouteille .. photo.. est restée la de 16H jusqu'à notre départ 10 h le lendemain ) Hôtel très bruyant double vitrage d'un autre siècle inopérant. La clim HS .. bien évidemment. Pas de kit d'accueil dans la suite , pas de bouteille d'eau offerte ni bouilloire.. ni thé ..ni rien de conventionnel en matière de présentation. Pas d'adaptateur électrique pour les prises françaises ( la plupart des hôtels Genevois y ont pensé). Pas d'accompagnement à l'arrivée jusqu'à notre chambre , prise en charge des bagages etc .... un minimum dans l'hôtellerie . Si vous recherchez dans l'hôtellerie un professionnalisme , un sens de l accueil , du confort , de la propreté , , du respect du client .... vous n'êtes pas à la bonne adresse . Le seul point positif : vous convaincre d'aller ailleurs.

No Single Room. Each room has 3~6 people. Recommend come with 2 friends. However, the position is perfect. Close to the Geneva lake, bus station, train station, 20min driving to the airport. The breakfast is fairly good and traditional. Breakfast time starts at 6.30am. General speaking, it is a good and economic choice if you just want to stay for 1-3 days. Good place to rest and refresh yourself.

I stayed at the hotel for a business trip and was extremely impressed by how helpful the staff were. I left a poster I needed for a meeting behind in my room and realized this only when I got to the meeting--called the hotel, they went into my room, got the poster and put it in a taxi to my meeting spot. That was amazing. We also had a late cancellation for a guest due to unavoidable reasons and the hotel was very gracious in accommodating. The room itself is comfortable and spacious. The downside for me is location in terms of convenience to the city center. The hotel is right by a bus stop but one needs to switch to another bus to make it to the city which takes a little time. Other than that, comfortable stay. Thank you again to the Ramada hotel staff for great customer service.

I needed a hotel for one night, as my friends were picking up the next day to head to the ski resort. I took the 66 bus from the airport that drop me off six minutes away from the hotel. 45 min bus fr Geneva city centre. Lots of construction in the area. Pleasant hotel, lovely common area, very modern . The room has a kitchenette, which I found pleasantly surprising as I got to make tea and porridge in the morning. The toilet room is separate from the shower room, but that's OK, very spacious, and would love to stay there again .

This was a perfect place for a one-night stay before our early morning flight from Geneva. The staff were all very nice and helpful and the room was very comfortable. Breakfast, which is available from 6am, was simple but enough for what we needed.

Hôtel propre, bien situé, personnel sympathique. La chambre attribuée n’est pas spacieuse mais suffisamment pour 1 ou 2 personnes qui n’y passent que la nuit. La salle de bain est bien équipée. Le petit déjeuner est un buffet continental correct et representatif de ce genre d’hôtel. Deux bémols: - il serait vraiment important de proposer du pain tranché. En effet il n’est pas rassurant que chaque client saisisse le pain pour le couper. Cela choque d’autant plus dans le contexte sanitaire mais indépendamment du virus du moment ce n’est guère hygiénique. - une réception ouverte 24/24 serait plus rassurante qu’un seul système de carte magnétique pour débloquer tous les accès ( porte d’entrée, accès à l’ascenseur ou escalier) sans possibilité de faire appel à quelqu’un si défaillance ( j’ai posé la question). Les tarifs sont quand même élevés, il conviendrait d’engager du personnel et ne pas penser uniquement au profits des actionnaires.

The hotel is around a 15 minute drive from the airport. The views from the room were very pretty. The room was large, with a bath. Breakfast was very good. The hotel is on the landing path to the airport, so some aircraft noise can be heard. Unfortunately, the hotel didn't send check-in information. We arrived late on a very rainy night. We couldn't see any signs to the underground parking. We called and they explained that we need to take a ticket from the machine and park in the shopping center -4. There we didn't notice that there are two elevators - one that leads outside to the outdoor entrance (no roof...), and the other that leads directly into the hotel. They could have saved some aggravation by simply sending in advance how to reach the hotel. The staff were very nice.

I booked in and thoroughly enjoyed a long weekend of Padel at the Evenness hotel . The course run by Twenty by Ten took place on the 3 new courts that are on site .The hotels location, approximately 20 minutes from Geneva, provided plenty of parking for the participants. There were bikes available and bike paths close to the hotel giving access to beautiful countryside and lakeside riding. The meals at the hotel were excellent and the gorgeous weather enabled us to take full advantage of the stylishly landscaped garden, terrace and pool area . Whenever I stay in hotels and eat in restaurants, an essential element for me is how welcome I feel and how friendly the staff are .There were no issues at this hotel where a warm smile and welcome was received from reception through to the man who cooked my eggs for breakfast. My room was clean and comfortable with fridge, kettle and hair dryer provided. I, unfortunately, didn't get time to use the spa, choosing instead to rest by the newly renovated pool overlooking the lake with a well deserved cocktail. It was paradise. Thanks to all staff and the Padel participants and organisers for making this a lovely weekend break away.