Ulasan Grand Ion Delemen Hotel

Very lousy system, have kiosk, but broken, also need hybrid like half receptionist half kiosk check in. Some rooms are very far, not very friendly after a long distance drive. Request for house keeping? You HAVE TO WAIT 5hrs and remind them AGAIN.

Fantisaic place to stay. One of the best hotels in the Genting islands.

Very nice view from the hotel. Excellent services and the most prefer restaurant was Chinese Restaurant at Level 1. We are very satisfied with every day house keeping in the room. Keep up your work 😍😍

Very satisfied .. will come back agsin

such a perfect views but a far from genting skyworld

So far so good, but the location are not such convenient for those who want to go and stay late at genting there. Grab prices are fluctuate greatly

This is our first stay in ion delemen for 4D3N. The unit is very spacious and clean however we faced some difficulties as below. 1. Broken bedframe: One of the room bed is broken and we have reported to the reception immediately however no action was taken nor any updates was received. There are difficulties every time when we sleep on it as it is unstable. 2. Wifi connection: Throughout our stay, we unable to connect to hotel WiFi and no action was taken to rectify it. 3. Noisy door: There's a very annoying sound every time when we open or close the room door.

We stayed at Grand Ion Delemen Hotel in a Two-Bedroom unit on 28 July, arriving and checking in around 6pm. We were shocked at the poor condition and cleanliness of the room. The toilet had a strong urine smell, there were visible fingerprints on the wardrobe glass, algae growth on the window, stained curtains, dirty and marked walls and doors, and a dusty, dirty floor. The pillowcases smelled as if they had not been changed, and the table top surface was in bad condition. The condition was so bad that after our dinner, we decided to check out around 9pm on the same day. For a property of this scale, this level of hygiene and maintenance is completely unacceptable. It is clear that the housekeeping standards and upkeep have been severely neglected. This was a very disappointing experience and certainly not what we expected when booking here.

The hotel was dirty. When I checked in around 3 p.m., there was hair in the room and the bathroom had an unpleasant smell. The staff were quite unfriendly and did not explain things properly. Lastly, the hotel felt creepy and uncomfortable. 🥲

The hotel lobby is at another tower. The hotel is nice and spacious.

Great for short trip. Must be prepare to get shuttle bus or drive up to Genting resort. Need to validate your parking card each time you exit the parking to enjoy the free parking.

location was bad and we needed to pay for the shuttle bus to the hotel. Room was also very smelly and musty. we requested for a room change- still very bad smell.. layout of the building was confusing

Our stay was lovely, we enjoyed the trip! The staff was also friendly.

I recently stayed at this hotel for 2 nights and had mixed experiences. On the plus side, the hotel's mountain-top location is unbeatable, with breathtaking views and a 15-20 minute drive to the theme park and Casino. The staff were friendly and helpful, making check-in and check-out a breeze. However, I had some significant concerns with the hotel's facilities, which felt outdated and in need of maintenance. There is a swimming pool with warm water, but no hot water shower at changing room after you swim. It's not possible to shower there before you back to your hotel room. Cleanliness could also be improved too. The biggest headache was the parking - while it's free for hotel guests, the process of validating and exiting the car park was convoluted and stressful, especially during peak hours. I.e. every time you exit the car park, you need to validate your touch n go card at hotel lobby (tower 2) while car park is at tower 7. You have to take lift to level 3 to walk across skybridge and take lift again to collect your car. Don't forget you only have 20 min to exit the car park after validation. And the parking lots themselves were also cramped and challenging to navigate. The hotel's layout, with multiple towers and levels, was confusing even for me, and I found myself getting lost daily. I e. Check in at tower 2, you may stay at tower 3, car park is at tower 7, and breakfast is at another tower. If you're comfortable with this, you might enjoy your stay, but I'd recommend exploring other options in Genting Highlands.