Ulasan The Chambers

The hotel is nicely located opposite a park but the front road is quite busy so not great for light sleepers. Also, not exactly in the heart of the town. The rooms are very nice, given the colonial style but everything is super worn, from furniture to tiles, towels & linen. I personally did not mind but if you’re into more lavish things, it’s a no go.. However, what was truly annoying is the service and overall experience. I arrived late as my visit to Georgetown was a last-minute decision, I asked whether there was a room available for two nights. The receptionist requested a passport and amount of money and that was it, I checked in. Then next day, I wake up by loud bangs on my door yelling “room service”, I opened all puzzled and was told by a different employee that it was past the check-out time so I immediately had to leave the room and pay (!). I explained that I had the room for 2 nights and that his colleague had already collected the payment upon check-in but he told me what I paid was only the city tax (what?) and I had to pay the rest, cash only of course, and was charged late check out (!). His explanation for all this mess was that the other receptionist does not speak good english. Mistakes can happen but how they’re handled is what makes a difference. As it was not the customer’s fault, we could equally assume responsibility -maybe at least waive the late check out fee as a gesture for an apology- but oh no, I was basically kicked out for a mistake that was not mine :) With that many lovely accommodation options in Georgetown, I would not be surprised if they go out of business in no time