Hotel berhampiran G-Star RAW Store, Gent

Great hotel in a great location! I was situated in the front of the hotel facing the street with beautiful views of Gent’s skyline. Lots of cafes and restaurants just downstairs and in walking distance. There was also a lot of great shopping nearby. Standard retail that you could find in most cities and also interesting shops with handmade and unique products. Also walking distance to all the sights you want to see. Although the room is small, it was comfy.

Beautiful hotel with perfect view of a cathedral from our twin room. Hotel is in a historic building with lovely architectural features by the canal and the room we were in was a cleverly designed ”duplex” with the bathroom and sinks on the upper floor (ie loft) which made full use of the almost double volume ceiling in the smallish twin room we were in. The only drawback was that the steps were narrow and steep and would pose a problem if one had mobility issues. The toilet was located by the door next to the entrance but there was no sink for handwashing. Alcohol gel in a pump bottle was provided. There is a café, lifestyle / clothes shop and supermarket in the same building. Very convenient and the hotel's location was walkable to all the sights in Ghent central. The front desk staff were very polite and gracious and allowed us to store our luggage when we arrived before 11am, since check-in was strictly at 4pm. We were happy to find that our suitcases had been already delivered to our room when we returned to the hotel at 4pm. There are 2 bars in the hotel - one which is open to the public which was buzzing in the evenings and a guest-only ”Honesty Bar” (1st photo) in which hotel guests could purportedly help themselves to liquor and pen down what they had imbibed - but I never saw anyone in it ! This could be due to a lack of ice or mixers. Or glasses. 🍸

Location is unbeatable. Breakfast was nice as well :) however I left something behind after check out and when I emailed the hotel about it, I did not even get a response. Really disappointed :(

Mooi hotel op een top locatie. Lekker in het centrum. Vriendelijk personeel. Diner vonden we aan de prijzige kant, maar smaakte werkelijk top. Dat maakte het goed. Ons volgende bezoek aan Gent weten we waar we weer gaan overnachten.

Location is quite convenient for tram and walking to centre. Room and bathroom and TV size are a bit small, but they are clean. Daily room cleaning did a good job, and the receptionists are really helpful and friendly.

The room was fine. We needed extra bedding and 2 nice staff came immediately and made the extra bed for us. However! We arrived with a reservation confirmation of 2 adults 1 child. Their confirmation had 2 people therefore the room they had was too small. They did have another room for 3 they said we could have but it would be 30 euros extra. At the time we simply agreed and paid as there was a big queue behind us and the amount was small. Buttons seemed like a con to extract more money from us, it wasn't our mistake as we had confirmation for 3 people at the designated price. It's a shame as I really liked Ghent and will certainly return but there are other hotels to choose from.

Perfectly comfortable bed, we had a perfect night in this high-standard and very charming hotel. The ceiling is really high, and gives the room some really pleasant space. The spa is also very pleasant, quiet and relaxing. Highly recommended!

Wir waren mit zwei Paaren für drei Nächte in dieser Unterkunft. Zunächst das Positive: Die Räumlichkeiten sind ziemlich neu, in Betonoptik und relativ stylisch gehalten. Wer das mag, fühlt sich in diesen Räumen wohl. Ansonsten bleibt uns nichts Positives zu berichten. Die durchweg sehr junge Belegschaft machte einen Eindruck von ”Jugend forscht”. Ohne den jungen Menschen zu nahe treten zu wollen, wäre es aber von großem Vorteil, wenn das Management der Mannschaft ein paar ältere, erfahrene Kolleginnen oder Kollegen zur Seite stellen würden. Beim Einchecken erhielten wir unsere Zugangskarten zu den Zimmern, mussten allerdings feststellen, dass diese noch gar nicht gereinigt waren. Insgesamt ließ die Sauberkeit auch durchaus Luft nach oben. Als wir einen extrem verdreckten, fast schimmeligen Duschvorhang bemängelten, wurde dieser zwar entfernt, allerdings erhielten wir keinen neuen. In der Bar und im angeschlossenen Aufenthaltsbereich findet kein aktiver Service statt, man muss zum Bestellen und zum Abholen von Getränken selbst aktiv werden. Die Krönung von allem ist das Frühstück, für das wir immerhin pro Person und Tag 14 Euro entrichtet haben: - Toastbrot und eine Sorte Weißbrot bzw. Baguette; dunkles Brot oder Brötchen Fehlanzeige - Rühreier aus dem TetraPak; gekochte Eier geschweige denn Spiegeleier oder ähnliches Fehlanzeige - einige einsame Orangen oder auch mal ein verirrter Apfel; Obstauswahl Fehlanzeige - Wurst und Käse jeweils etwa drei Sorten ganz offensichtlich aus Verpackungen; Frischwurst oder -käse Fehlanzeige Wir sind beileibe nicht anspruchsvoll, aber was hier als reichhaltiges Frühstücksbuffet beworben wird, ist ein Hohn. Unsere Empfehlung: Wenn man aus der Not heraus diese als Hotel verpackte Jugendherberge bucht, dann in jedem Fall ohne Frühstück und vorab für die abendliche Getränkeauswahl selbst sorgen bzw. besser gleich den Abend oder den gesamten Aufenthalt an einem anderen Ort planen. Wir werden diese Unterkunft nie mehr buchen

The positives to start with: modern and new hotel. Rooms are large and include a kitchen with oven and everything needed to eat. Now the negatives: as pointed out in many other reviews, the managers in duty turn out to be quite rude in the way they are addressing customers feedback and requests. I had an example of that tonight when I learned that the housekeeping in the room is not done on a daily basis unless you are asking for it. She argued with me that everyone knows that Marriott practice and knows that, as a client, you have to ask for it. How would you know as this is not written anywhere and not communicated when you check in ?... So be aware of that if you intend to stay at this hotel.You would expect that a chain like Marriott would treat their clients with professionalism and with transparency with regards to the description of the services included in the price. This is not the case visibly. Also, as mentioned often by other clients, the hotel is charging 19€ daily for the outdoor parking while the hotel is situated in an industrial zone far from downtown…first time I see that for a mid-range hotel located outside the city center. All in all, when you add up all of this, there is much better value elsewhere. I had nice experience at the Van der Valk hotels in Germany, I would recommend you pick up the one in this area and stay away from the Residence Inn.

In combinatie met werken tijdens de Second Home Beurs in Flanders Expo, perfecte locatie. Binnen 5 minuten lopen van hotel naar de beurs. Ideaal.