Ulasan Mad Monkey Gili Trawangan

Jawapan daripada Pihak Penginapan: Hi there, thank you so much for your awesome feedback. We’re thrilled that you had a blast and we are very appreciative of your kind review. We truly appreciate your recommendation and hope to welcome you back for another unforgettable stay in the future!

Jawapan daripada Pihak Penginapan: Hi there, it was so fun hanging out with you - thanks for making Mad Monkey one of the stops on your adventure. Your review means a lot. Wishing you all the best for the rest of your travels!

Jawapan daripada Pihak Penginapan: Hi there! Thank you for leaving your review. Mad Monkey is a social and party hostel and is known for its lively atmosphere. We strive to be transparent about this in our online presence, including videos and room descriptions. For this reason, we will tend to be a little noisier with loud music being played at the bar until late.While this is the case, we understand some guests prefer a quieter environment. If you'd mentioned this during your stay, our team would have happily moved you to a different room if available.Moreover, we’re so sorry to hear about your unfavorable interaction with our team. They are typically commended for their friendliness and helpfulness, although miscommunication or cultural differences can sometimes lead to misunderstandings. We appreciate your understanding and we hope you’ve been enjoying your travels since!

Jawapan daripada Pihak Penginapan: Thank you from the bottom of our hearts for this awesome review! It means the world to me and the rest of the team. We hope you’ve been enjoying your travels since we saw you last. Visit us again soon!

Jawapan daripada Pihak Penginapan: Hi Andra, thank you - you were awesome and we would love to see you again. Much love!

Jawapan daripada Pihak Penginapan: Hey! Thank you so much for your fantastic review, we’re thrilled that you had a good time here. Do come back and visit us soon. Cheers for choosing a socially responsible hostel!

Jawapan daripada Pihak Penginapan: Hi there, your review is awesome, and you were really an awesome guest. Thanks again for choosing Mad Monkey, Southeast Asia’s first socially responsible hostel company.

Jawapan daripada Pihak Penginapan: Hi there! We're delighted to hear that you enjoyed your stay with us. Creating a welcoming and enjoyable environment for our guests is always our top priority. It was an absolute delight hosting you. We wish you all the best on your travels!

Jawapan daripada Pihak Penginapan: Hi there, thank you for your glowing review! We’re thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service, and it’s wonderful to know we hit the mark. We look forward to welcoming you back soon!

Jawapan daripada Pihak Penginapan: Thank you so much for your awesome review! We're thrilled to hear that you enjoyed the atmosphere during your stay with us at Mad Monkey. Our staff takes great pride in providing exceptional service, and it's fantastic to hear that they left a positive impression on you. We truly appreciate your recommendation and hope to welcome you back for another unforgettable stay in the future!

Jawapan daripada Pihak Penginapan: After reading your feedback, we are genuinely sorry that your experience at Mad Monkey was not as awesome as it should have been. Our housekeepers do the daily rounds and clean the bathroom and since it is a shared/public bathroom, an additional factor could be how the other guests keep the area tidy after use. We are hoping that all guests will maintain the tidiness as a courtesy to the next person who’ll be using it. We understand your frustration, and we do ask everyone to be considerate of the other guests. Our team is more than glad to reclean it for you, should you approach us. We do go to great lengths in our online marketing, videos, and room descriptions to make it clear that we are a party hostel. For this reason, we will tend to be a little noisier, our bar does close at midnight. While this is the case, we understand some guests prefer a quieter environment. If you'd mentioned this during your stay, our team would have happily moved you to a different room if available. We are also truthful and transparent about the hostel's location as we post this information on every platform to help bookers decide and set expectations beforehand. Thank you for taking the time to leave a review. We’re always looking to learn and improve, and we truly appreciate hearing from guests after their stays. Thank you for your understanding and we wish you all the best on your travels!