Hotel 5 Bintang Terbaik di Glenelg

The Grand is without a doubt all about the location! Given it’s ocean front position it should offer an absolute premium experience but instead falls a little short as it continues to date without much sign of refurbishment. The rooms are basic, the carpets old, the furnishings aging and everything just feels in need of some love. Bathrooms still have showers over the bath with shower curtains and the air con in the room wasn’t very effective (too hot despite being on the coolest setting). There was also a wedding being hosted during my 1 night stay and despite my room being on the 5th floor (ballroom is on level 1), I could hear the band/music until the end of the reception at 11:30pm. On the positive (besides premium location), the staff at reception / concierge were excellent. They greeted with absolute care on arrival and happiness during check out, despite being early in the morning. It felt like they enjoyed what they did and that’s so good to see in customer facing roles. Worth considering this hotel for a stay, just as long as you’re happy with basic ammenities in a great location.

Easy check in and parking available. The rooms were big. The windows and carpet need a deep clean but the location is great and exactly what we needed for our overnight stay. The shower in the main bathroom however is not accessibility friendly as you need to step into a high bathtub with no handrail for support.

Although staff at reception were friendly and helpful, management need to allocate more resources to cleaning (as I’m sure the limited staff do what they can with the time they are allocated to clean each room). The state of my room was disappointing to say the least. Rubbish was left from the previous occupier in the bathroom cupboard and with the tea/coffee supplies. The floor looked like it had not been vacuumed. The thick layer of dust along the top of the bed head was unbelievable. It was warm in the room but the ceiling fan was filthy and therefore I didn’t want to use it. Thankfully the toilet, shower and bedsheets were clean but I honestly thought about leaving within 5 minutes of my arrival! The small on-site parking is handy, but it’s tricky to manoeuvre into and only available if you’re in early. The website photo of the executive room suggests it overlooks the park. Sadly, a view of the car park was for us, but the good thing about this was that it reduced the noise from the street. I will not stay at Ensenada again. I will avoid Glenelg as well - too noisy (late night bars), too busy, and quite grubby overall.

服務人員都挺友善的，即使我不會英語，服務人員用手機幫助翻譯成中文幫我解決問題，入住非常開心

March 2024 Here is a list of issues you may have to deal with: 1. Lights are weirdly wired. You can’t turn on the bathroom lights without having the rest of the lights on. This is problematic when one is sharing the apartment and one needs to go to the toilet in the middle of the night. Other guests staying at the apartments had the same issue. 2. It is stated that the apartment has Netflix but it does not work. When I mentioned it to the marketing girl she said she would have it looked at but no one came to the apartment to repair the problem. Again, other guests staying in the apartments had the same issue. 3. When we arrived on the 13th, there was only one tea bag instead of 2. I was sharing the room with my husband, that is not thoughtful, obviously we would have needed 2 teabags. 4. We stayed 5 nights and only had the room serviced once. I had left the tag to service the room but it was only done once. 5. On the Saturday our room was finally serviced but they did not replenish the toilet paper and we were left with none which meant we had to purchase toilet paper as there was no one in reception. If conveniences and service isn't important to you then by all means stay here. The apartments are just off the main road that have lots of great cafes and restaurants. The apartments are brand new, fresh, clean and modern. The staff are helpful and listen to concerns you may have. Read less Tip: An apt description for this place is Location, Location, Location. The apartments are brand new so they are clean, fresh & modern.

No reception or front counter. To get in is is similar to booking cases at the airport with a computer system at the front door. Had a problem with the operation (probably me) and no sense out of the first phone call for help but no worries with the second call to another number. The place is looking a bit tired in the hall ways however painters are working out side so maybe going to do the interior. The room was good size being an older place, bathroom new and modern, overall a nice room with usual facilities, a look out over the city. 10th floor. Would go back again in the future.

This hotel is very well located. Just across the road is the marina and all that Glenelg has to offer is within a couple of hundred metres in either direction. You don’t pay a lot for this hotel and as a consequence you don’t really get a lot. The room was secure and relatively clean. Our room was up some poorly lit stairs. The shower was over the bath and used a flimsy shower curtain. The showerhead had an annoying habit of shooting water out sideways and hitting you in the face as you turned it on! The air-conditioner head was fitted to a piece of plywood and when it switched on it vibrated quite badly. The bed was quite comfortable and the curtains did a good job of keeping the room dark. The room was quite quiet which was surprising given how close it was to a relatively busy road. The service at reception was fine. I have stayed at this hotel many, many years ago and to be honest I don’t think it has changed much since then.