Hotel Villan

Very nice

Bra läge i Eriksberg. Mkt nära Älvsnabben-båten till stan. Frukosten ok men vissa saker tog slut snabbt, inte så många platser i frukostsalen. Bra trippelrum med sköna sängar.

Synd att dom tagit bort kaffet!

Dirty room with lots of dust and garbage from other guests. Horrible beds, the one bed didnt have a real madrass at all. So it was hard and you were laying on the bedsprings. It was differcult to reach the reseption. The brekfast was disepointed. I will never Come back or recomend this place.

❗️BED BUGS ❗️ The room appeared clean and provided the essentials, initially giving no cause for concern. However, about 90 minutes after going to bed, I woke up to intense itching. I discovered red bumps scattered across various parts of my body. I spent a sleepless night struggling with non-stop itching and discomfort. In the morning, I showed the bumps to the receptionist, who acknowledged them but merely suggested I email the hotel. Over the following days, I suffered from over 60 red, swelling, and itchy bumps, and had to use medical cream prescribed. Despite sending emails with photos of the bites, the receipt for the prescribed treatment, and making daily phone calls to demand a refund, the hotel has up until today failed to respond. I was repeatedly told by the reception that someone would return my call, but I received only silence. Experiencing a bed bug infestation in a hotel that prides itself on its standards is utterly unacceptable. The lack of basic ethical response and customer service to at least offer an apology and compensation is far below any acceptable standards. I strongly urge everyone to steer clear of this establishment. Their disregard for guest welfare and lack of professional response to serious complaints endangers future guests and tarnishes the trust in hospitality standards. Choose a different accommodation to ensure your health and peace of mind.

Quality hotel, lovely feel, all clean and spotless, you could see the daily dust in the corridor as the carpet was a plain brown but it was hoovered daily! Breakfast was amazing with a fantastic selection of meats, cheeses , bacon and eggs, waffles, cereal! Overall 5*