62 Ulasan
Hospes Palacio de Los Patos Granada
Granada|0.23km dari Bonnoir Chocolates Bombones
When we arrived, there was no bellman to assist with luggage. In fact, the hotel had no bellmen. We then arrived to our room that reeked of smoke. After an hour and no apology, the hotel finally arranged an alternative room for us. The alternative room had a rollaway in it when we arrived and the staff informed us that they would have it removed. 15 minutes later, a gentleman barges into the room without knocking and while my wife was changing to remove the rollaway. Unacceptable. That evening, we asked for turndown service when we were leaving for dinner at 8pm. When we arrived back at 10:30pm, no housekeeping had provided such service, but a housekeeper arrived soon thereafter to service the room so we stepped out temporarily. She took the used towels without replacing them with new ones and did not provide fresh water. I was curious what they think turndown service means. I took a shower that evening. The water starts out freezing cold and then goes to scalding hot with no warning; we had no control of the water temperature. For that matter, the room temperature was not better and was a furnace even though we set the thermostat to the coldest temperature. Also, as to the pretty pictures of the hotel in a yellow building, don’t be fooled. They have a building next door that looks straight out of a communist era - not quaint at all as the pictures of the yellow building depict. Only at checkout did the manager, Ramon, decide to meet with us. He advised that he was unaware of the smoke filled room, but did acknowledge that the water temperature for the showers was not working. While he did apologize at the end with no accommodation for our troubles, not only was it too little, it was too late. I decided to write this review to warn other travelers of the bait and switch we (and our travel agent) fell for. This hotel falls very short to the minimum standards one would expect from a 5 star hotel.
