I’ll preface this review by saying I would recommend this hotel, and it is likely one of the best of a limited number of options near the Grand Canyon. This is a beautiful property. It stands out from the street, it’s in a great location, and has a “grand” feeling walking into the lobby. The rooms are modern and even the standard rooms have plenty of amenities. The attached bar and restaurant are convenient and are nice places to be. Ample vending machines throughout the property, in addition to the gift shop, you almost don’t need to leave the hotel for anything. That’s what makes it such a shame the hotel lacks the necessary staff and management. When we arrived, someone with a complaint somehow managed to take down the entire front desk. After many hours of driving, it was frustrating that this incident had been allowed to form a large check-in line. Then just as we received our room assignment on the third floor, the solitary elevator broke down. We had to carry our luggage up the stairs to the third floor with the assistance of a solitary staff member. I can’t blame the staff for the breakdown, but it certainly could have been better handled. (I’ve also never seen such a large hotel with a single elevator.) The pool was open but unfortunately the hot tub was surrounded with caution tape, apparently indefinitely out of service. It was also frustrating when we attempted to visit the saloon one afternoon we found it closed with no indication of when it would open, despite the website claiming it was open. You can see the pattern forming here. In summary, as other reviewers have noted, this hotel suffers from a lack of staffing and inadequate management, and the property deserves better.
Bagus
102 Ulasan