Hotel berhampiran Rathaus, Graz

Amazing experience. This is how hotels should be run. Every staff we encountered was kind and professional. Breakfast was a treat. The art throughout the hotel is extraordinary and adds a taste of whimsy. So well located, with numerous restaurants nearby. However, the hotel menu is varied and well priced. We will be back.

Check-In Zeit wird als 13:00-20:00 angegeben. Tatsächlich konnte das Zimmer erst kurz vor 18:00 bezogen werden. Das lag nicht an der Reinigungsequippe sondern an Rezeption/Management, die dem früheren Gast die Belegung des Zimmers bis 17 Uhr erlaubt hatte (statt nur bis 12 Uhr). Der Wunsch des bisherigen Gastes ging also zu Lasten des neuen Gastes. Die Begrüssungsgespräche um 13:45, 17:25 und 17:50 sind entsprechend etwas gespannt; ein freundliches, warmes ”Willkommen” ist anders. Beim Auschecken wird noch eine Taxe fällig, obwohl die Rechnung ja schon beim Buchen belastet wurde. Das hätte man auf der Reservationsbestätigung oder sonstwo oder allerspätestens beim Einchecken erwähnen können. So ergibt sich beim Verabschieden eine unangenehme Situation in Form einer Diskussion mit einem trägen, brummligen, offenbar sich gestört fühlenden Rezeptionisten. Die Auststattung des Zimmers ist voll in Ordnung: Wenn die Badewanne als Dusche zu verwenden ist, wäre ein robuster Haltegriff für die Sicherheit beim (glitschigen) Aussteigen von Vorteil. Zur Lage: in Fussdistanz zum Bahnhof, gut erreichbar mit Tram, nicht allzuweit vom Zentrum, entsprechend etwas (aber nicht wirklich viel) Strassenlärm bis 24 Uhr und ab 5:30.

The hotel is brand new, opened in June this year. Our room was small but very nicely designed. It smelt good as we entered. With its wooden floors and furniture, it had a strong Scandinavian feel to it. Everything is new, sleek and modern. We slept very well and, given its location on a busy street and across from the railway station, remarkably quiet. The whole hotel is an oasis of calm. The breakfast buffet was outstanding. Unfortunately though, our experience at this otherwise excellent hotel was affected by our first few minutes there. We didn’t receive the best welcome: the receptionist was fully focused on someone behind us making a phone call rather than on what we were saying. She did not take any notice of us at all. We were already a little annoyed that the room we had booked the night before was, when we checked the room facilities online, cheaper on the day we checked in. When I asked her whether I could pay immediately rather than in the morning, as we wanted to get away early, she said yes, but it would “take a while”. It wasn’t until later that I realised I had no evidence that I’d paid, so had to ask her for a receipt. She didn’t give us any information about breakfast times, WiFi codes etc but I found that information on the tv screen in our room. Not too professional. Her colleagues on reception when we checked out were super professional and friendly though. First impressions count and if our first impressions had been better, I would have been more than happy to give this hotel the highest rating. We would still happily return though.

There is some construction work in the area so if you are walking from Graz Hbf it is a bit roundabout to get there but it is close by at about 5 minutes. Comfortable yes and totally adequate but if I could have given a rating of 3.5 I would have. Just not really a place I liked but equally cannot be too critical as that would be unfair.

Stayed two nights. Ideal location opposite the main station. The restaurant doesn't operate so we couldn't get a meal but they offer breakfast. Nice and clean with good rooms with air conditioning. Would stay thereagain.

Plus points - the location is good and the rooms are a decent size with decent facilities Minus points - the staff friendliness was a bit hit and miss - some where great, some not so helpful. The room service was a bit patchy - one day no towels, another day tea and coffee not replenished. The parking was also not ideal - I booked this hotel because it had hotel parking. I arrived around 10pm and was told the car park was full and I'd have to find somewhere to park myself either on the road outside or search the internet for a car park close by! Not really what I wanted to hear having travelled for around 12 hours - fortunately there was one remaining space fairly close which was a relief. We were lucky for the remainder of our stay that we managed to get a space in the undeground car park. If you do get a space the car park is really good - well lit, modern and easy to park with good room for each parking space. Overall our stay was ok.

Hotel very comfortable for a short city visit. Rooms are clean, beds are very comfortable, duvet is so nice. Carpets in room give it a more basic feel but the room has what you need for a short trip. Rooms are quiet. There’s no frills but has what you need. Breakfast is fantastic. Staff are polite. Good location for public transport: trains, buses & trams. It’s an easy 20 min walk into the centre Hauptplatz der Stadt Graz.

Stayed here for one night in April 2023 and thought it was fine. There is still reconstruction work going on on floor 1 but we didn't hear it. Did I hear it on the weekend? No. The junior suite was absolutely fine with a little balcony and a table outside. I am surprised this hotel doesn't have better reviews on here. POSITIVES: The room was very nice, bed was comfy and staff were helpful and friendly. The breakfast was excellent too. It is about 5 minutes to walk to the number 6 tram at the Friedhof St. Peter (Cemetery) stop from Moserhofgasse - this gets you into the city very quickly. NEGATIVES: There are only 5 very minor negatives about the stay here, which is the reason it only gets 4 out of 5. 1. Parking charges - you are nowhere near the middle of Graz but they would like you to park in their garage at a cost. Alternatively they offer you green zone parking on the street outside which is free, but only at the weekend. Why on earth they cannot come to some deal with the the BILLA supermarket next door is beyond me, as BILLA car parks are never full up. 2. The pillows were stupidly squashy and there were no spares/extra pillows in the room. 3. We were not offered a Wifi password when we arrived and used BILLA free wifi next door instead. 4. No spoons in the room. Granted they have a very nice Nespresso coffee machine and capsules but no spoons or stirrers for the coffee. The advert stated the room had a fridge - it didn't. 5. The HOTEL TV is a nuisance as the remote didn't work, neither did the HDMI socket. Why hotels switch off HDMI sockets on TVs is ridiculous - this is 2023 and we can bring our own devices, watch what we want on them and be able to plug them into the TV in the hotel. They need to fix this and regularly check their remote controls. If you are stuck for something to do on a Sunday, the Grazer Trödlermarkt (Fleamarket) is within walking distance of this hotel and although you probably won't buy anything, it is a real trip down memory lane looking at all the old junk that they have for sale there.

The hotel looks new. Designed in minimalist way, cutting down costs while serving the essentials. A hostel, effectively. Located over 15 minutes away by car from the city centre, the hotel offers free carpark to attract residents. Public transport is less reliable. Breakfast is cheap (€10.5), choice is understandably little. In short, it is quiet, clean and simple.

This hotel is easy to get to and it only 10 mins drive to the airport. There is parking around the hotel and I was charged €8 to park overnight. I didn’t see any options for a hotel bus shuttle and in a previous stay I paid €20 for a taxi to/from the hotel My room was quite big with lots of room. The room looks updated and modern and there was a comfortable king bed, flat screen TV (hardly any English speaking channels) work table, lounge chair and side table to relax in. The room had air conditioning with an old thermostat, you could hear the air conditioning running but even if it was on for a long time I didn’t feel the room getting any cooler. In fact I had to open the window in the evening to cool the room down, I was facing the busy motorway so there was a lot of road noise from the open window. The bathroom was a good size, with room to put toiletries at the sink and a good shower Wifi was available throughout the hotel and worked fine. The hotel does have a fitness room but I didn’t use it. The hotel does have a small mini market at reception that you can buy snacks. There is a bar and restaurant at the hotel I only stayed one night and the restaurant was only doing a buffet dinner at that time. I arrived to eat barely 20 minutes after the restaurant opened, but the food presented looked and tasted as if it had been sitting out for hours. The pork dish was oily, overcooked and chewy, the chips were a mixture of undercooked and overcooked and barely warm, the bread felt and tasted a couple of days old, the pasta was stodgy and the sauce was congealed. The salad, fruit and dessert options were fresh, but the selection was small. For the price of €20 I was disappointed I also had breakfast the next morning, it was €16, and again the food wasn’t that tasty and there was a limited selection Overall this hotel is clean comfortable hotel if you are staying before a flight, and I would stay here again, although I would be eating elsewhere