Hotel berhampiran Capilano Suspension Bridge Park di Greater Vancouver

We arrived at this hotel just after midnight. I had read the other review of them not holding other folks reservations so we were sure to inform them of a late arrival after a long day of travel. My husband went in with our credit card and returned shortly after being told our credit card did not work. The room had been reserved with the same credit card through hotels.com and would have been billed on that card irrespective of our arrival. I subsequently went in and requested the night clerk try it again, knowing the card was functioning. At first he was very resistant saying he tried it on both machines but at my insistence tried it again and it worked perfectly fine as it has everywhere else on this trip. The room had a slight odor and was a bit older. They apparently place a security deposit on your credit card for around $150 Canadian but the furniture in the room needs refreshing. The security guard was very nice.

Bilik 325 katil double: Satu-satunya kekecewaan tentang penginapan adalah cermin dinding bilik dan jam dinding hiasan yang besar. Cermin telah rosak dengan keretakan pada bingkai bawahnya. Mekanisme jam berbunyi tidak cukup senyap, dan menjadi satu-satunya sumber pencemaran bunyi pada waktu malam.

Stayed here for a week while visiting the North Shore to ski. The room was clean and comfortable. The staff were friendly and attentive. Conveniently located for buses to Lonsdale Quay, Downtown or Grouse Mountain. Or plenty of parking. Offered a grab & go breakfast which they brought to the room which I really enjoyed. Great value for money. Highly recommend if you are looking for a no frills place to stay.

Hotel is well located. Grocery store, pharmacy, BC Liqor, restaurants all nearby. Kitchen is well equipped. Room heating has a mind of its own. I stay here quite often, but will start looking elsewhere because the top tier internet is too slow every time I stay.

The moment I walked into the lobby and was greeted by the staff, I knew it was going to be an incredible trip. To start, the location is amazing. Walking distance to so many restaurants, coffee shops, and stores. What made the trip extra special was the head concierge, Alexsander. It was my first time in Canada and he told me so much about the history of some buildings and recommended all the places to go. He even took the extra step to walk my friend and me to Palate Kitchen around the corner to make sure we didn’t get lost and introduced us to the hostess. It was such an incredible level of customer service that I haven’t ever experienced , even when staying at other 5 star hotels. All the recommendations of sites to see made our trip absolutely perfect . The overnight front desk agent even offered me water and offered to call a cab when my Uber cancelled for my 5am flight. The other employee working that shift even carried my luggages to the car in the rain and waited with me outside until they were there. The room was spotless and so beautiful. Housekeeping did an amazing job. We were also given a handwritten card with Rosé upon arrival as well as breakfast vouchers and early check in. Thank you so much to the staff for making my vacation so magical. I can’t wait to refer my friends vacationing to stay at this hotel. What a special experience! Also, the breakfast and restaurant staff was phenomenal !

This hotel is under new ownership and in the process of being renovated, I was assess that all the stories you hear about it previously are true, it seems it was very runned down previously. The room we had was renovated, some areas looked like paint over stuff that should have been replaced. The Astro turf on the balcony was interesting. The room itself was clean and the beds were comfortable. When I asked for an additional pillow it seemed like a big deal although they did find one. The hotel is decent now but I could see it declining very fast if not properly maintained

The Hyatt was amazing with great service from the moment we walked in the door. We were able to leave our luggage while we waited for our room so we could explore the city. They were wonderful and cleaning our dirty towels and changing beds each day, the outdoor pool and hot tub were a welcome site after long days of walking. The only downside was the lack of restaurant access. 1 restaurant is barely open and the other is so high priced and doesn't deliver to your room. Thankfully Skip the Dishes was an option. Starbucks right in the lobby, can't go wrong with that!!

We went to Canada for business purposes. Each of us had a room on a different floor - I ended up on the 7th floor and a room with a mountain view. A colleague ended up lower and there was already only a view of the shopping center. But these are not aspects of the hotel's rating. I subtract one star for the dry air and buzzing air conditioner in the room. The rest OK. Breakfasts correct, service courteous.

Our stay was only for one night before taking an international flight. The hotel was an amazing place to get a good rest before travel. The staff was extremely friendly and professional. The room was clean, modern and comfortable with an incredible bathroom. There are many restaurants nearby and the local night market and outlet mall are within walking distance. The airport is just a quick 5 minute drive from the front doors. We highly recommend this hotel if you need a place to stay before travel.

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.