Hotel Mesra keluarga di Griffith

There were very obvious stains on the fitted sheet.Initially we changed the sheet around to a cleaner side but them decided to contact the staff and the staff came and changed the sheet and said it was not acceptable.The cleaners and the laundry were blamed for it.She had to use a top sheet in place of a fitted sheet as when she went to get a clean fitted sheet she found 2 other fitted sheets also with stains on them.This employee did her best to help us but was unable to give us a refund.She gave me the managers card but said she would inform him of the situation...She suggested i ask for a discount or refund.I rang twice the next day as i had not heard from the manager and both times were told he was in a meeting.I spoke to another staff member and she said she would speak to the manager ..She did return my call but the manager did not return my call personally.Laura did not offer a refund but said i may possibly be able to have a credit which i did not accept as i would not go back there..The pillows were hard and pillow slips not white, the mattress was hard as well and there were stains on the carpet in numerous places. Apparently we had been upgraded to a family suite...We did not ask for this but if that is the best room they had then it is very tired looking and definitely not worth the money.The shower leaked as the glass section was not big enough so the water went around it onto the bath matt.. We had no WIFI password and the only way to communicate with the staff was to walk across to the club which we didn't want to do in the cold and in our PJ's. The Air con did not turn on either..it had no power light and we pressed the on off button ( we tried 4 times) but it did not come on. Unfortunately we had a less than favourable experience and would not stay there again or recommend it to anyone else .