Hotel Kirchbühl Superior

遠超預期的酒店，攜程的酒店圖片真的把這家酒店的檔次搞低了，酒店無敵的好，我們的房間180度陽台，無敵的景色，陽台側面（圖一），陽台正面以及餐廳看出去的景色（圖2-4）。畢竟這麼高貴的地方，心理上也是怕服務員高傲，結果酒店服務人員服務無敵好，孩子要加一個沙發床，瞬間搞好了，吃飯加了15瑞郎的奶酪，服務員給娃詳細介紹了各種奶酪（隨便吃）。一路很少吃到蔬菜，這裏點到了一大盤蔬菜，第二天還為我們客制了一份grilled蔬菜。各種菜也很好吃。雖然4500一晚的價格是貴的，一家三口帶12歲娃，所以要貴點，但是這個景色這個服務，絕對值。

垃圾酒店，位置差到極致 離火車站遠到不得了 接駁巴士只會在check in和check out時有 其餘時間都要自己走下山 大家千萬不要來！ 而且服務差 垃圾酒店！！！

房間沒有空調和排風，這幾天熱，房間不開窗很悶！其他都好

瑞士風光無限，酒店的周圍和客房都還不錯

風景不錯、

I have just read the two negative reviews titled ‘Avoid for the rude staff and ordinary services’ dated August 2024 and ‘Angry staff and bad service’ dated September 2024. They both share my sentiments! I had stayed here once before, 25 years ago, so clearly management has moved on to the next generation. There is an old saying that the first generation creates a business, the second generation successfully builds the business, and the third generation destroys it. I kept thinking about this during our 4-night stay. Upon arriving at breakfast on our first morning, we were welcomed not with a smile and a “good morning” but with a very stern “what is your room number” followed by “sit wherever you want”. Further, they were in a rush to have everyone out of the restaurant as quickly as possible because all staff were vacating the premises at 10am for a day-long team building session. Reception was closed for the day, the hotel front door was only accessible with guests’ room cards, and there was a note on the door providing a phone number if there was anything urgent. I have never experienced a hotel fully closing its reception facilities. I hope the team building exercise achieved something to make a positive difference because we experienced something very disappointing and distressing in the restaurant over dinner on the night of our arrival. Two Korean guests sitting next to our table with very limited English or German were having trouble understanding the dinner menu, especially given one could have a selection from the full menu for one price, three items for a lesser price or just one main course for another price. I stepped in with Google translate to help them, while the waitress, becoming very agitated and impatient, rolled her eyes and, looking at us, said out loud “bloody Asians, they can’t even speak English”. And that was said to me and my wife, who is Asian (Thai). Further, at a guess, at least 75% of the guests when we were there were Asians, so they’re clearly a very important segment of the market for the hotel. Not good enough Hotel Kirchbuhl. You must lift your game. To management, please teach your staff urgently about the importance of customer relations, manners, and how to smile. Finally, on a positive note, a clean and very comfortable room, and very good food.