Ulasan Jincheng Hotel (Guangzhou Zhongshan Hospital Dongshankou Metro Station)

Jawapan daripada Pihak Penginapan: Hello! First of all, please allow us to express our sincerest apologies on behalf of all the hotel staff. You had such a bad experience in our hotel this time, which is completely contrary to our pursuit of service quality. We are well aware that your dissatisfaction is an area where we need to reflect deeply and improve. Regarding the issue you mentioned about the poor attitude of the front desk, we have launched an internal investigation. We will strengthen the training of front desk staff, including improving service attitude, communication skills, etc. We are fully aware that the front desk is the face of the hotel, and every employee should serve every customer with enthusiasm, patience and professionalism. The situation you encountered was a mistake in our management. We will seriously criticize and educate the relevant personnel, and take corresponding reward and punishment measures to ensure that such incidents do not happen again. We have re-evaluated our cleaning process in response to situations where post-check-out cleaning takes too long. We will arrange the work tasks of the cleaning staff reasonably. According to the peak check-out period, we will increase the number of cleaning staff or adjust the cleaning order to ensure that the rooms can be cleaned in time so that subsequent customers can check in on time. At the same time, we will also establish a stricter cleaning time supervision mechanism to ensure cleaning efficiency and quality. Regarding the issue of outdated equipment you mentioned, the hotel is already planning to gradually update the equipment. We will regularly inspect and maintain the facilities in the rooms, and we will replace any outdated equipment that has affected the customer experience as soon as possible. Before the complete update, we will also strengthen the maintenance and care of existing equipment to ensure its normal use. And you didn't find toothbrush in the room, which was a serious mistake by our housekeeping. We will strengthen the sense of responsibility of room service staff and establish a more detailed room item inspection system to ensure that essential items such as toiletries in every room are fully provided to customers. As for the issue of the room phone not being connected, this was an unforgivable oversight on our part. We will immediately conduct a comprehensive inspection and maintenance of the telephone lines in all rooms, and at the same time strengthen the daily inspection process of guest room facilities to ensure that every facility can serve customers normally.