No.1 North of Panyu Avenue, Panyu District, Guangzhou, Guangdong, 511430, ChinaLihat Butiran Hotel
Lihat bilik yang tersedia untuk tarikh perjalanan anda
Kami Memadankan Harga
1 malam
Ulasan Tetamu
4.7/5
Cemerlang
5178 ulasan
Untuk menjamin ketulenan penilaian yang dipaparkan, kami tidak mengira purata sahaja. Sebaliknya, kami mengambil kira kredibiliti ulasan dan tarikh penginapan tetamu untuk menentukan penilaian akhir.
Ulasan yang disahkan
Persekitaran4.7
Kemudahan4.7
Perkhidmatan4.7
Kebersihan4.7
Tapis mengikut:
Atur mengikut:
Semua ulasan(5178)
Ulasan positif(5068)
Ulasan dengan gambar/video(818)
Sarapan pagi yang lazat(245)
Penyambut tetamu yang peramah(224)
Kolam renang yang bagus(164)
Perkhidmatan penghantaran ulang-alik(113)
Pemandangan sungai yang hebat(99)
Bufet yang lazat(59)
Mewah(55)
Kolam renang yang bersih(19)
Ulasan kurang baik(105)
Zohra
Bilik Deluxe dengan Pemandangan Bandar dan Katil Bersaiz King
Menginap pada Okt 2024
Bisnes
3 ulasan
4.0/5
Sangat Baik
Disiarkan pada 13 Okt 2024
My experience here was not the best.
I was given a room on the 15th floor. The room had a great view, and the room looked good. The toilet seat in the first room had yellow stains on it. It didn't feel sanitary. The floor stank of cigarettes even though it was a non-smoking room. The room had an air purifier, not a general AC.
To make up for the sanitation situation, they gave me another room on the 22nd floor. The hallway smelled nice, and the room looked renovated. It also had AC.
However, after some time, the light in the room started blinking. They sent an enginner to fix it. When I came back from outside, it was working.
But after a few hours, blinking started again. Although it wasn't as frequent, it was still annoying. So, I just decided to cut my stay short from 6 nights to one night.
Maybe they should do another renovation or so. I just didn't want to deal with the situation again, so I checked out.
Overall, the hotel is nice, and the amenities are great. The breakfast is very rich and has a lot of varieties. The staff was very friendly and helpful. They apologized for the situation and also offered me coffee when I was checking out.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest , thank you very much for your support to the hotel. Did not get your full 5 points of praise, our heart is still a little lost. May be the hotel has not done in place, i hope you will come to next time to point out our shortcomings. We will try to do better, we serve every customer can feel the warmth of home. Hope our service can bring you more surprises and moving. Looking forward to your next visit!
Pengguna Tetamu
Bilik Deluxe dengan Pemandangan Bandar dan Katil Bersaiz King
Menginap pada Sep 2024
Solo
1 ulasan
4.2/5
Sangat Baik
Disiarkan pada 4 Nov 2024
Reported faulty safe matter to reception. A technician was deported quickly to unlock the safe. But unable to replace any workable unit.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest , thank you very much for your support to the hotel. Did not get your full 5 points of praise, our heart is still a little lost. May be the hotel has not done in place, i hope you will come to next time to point out our shortcomings. We will try to do better, we serve every customer can feel the warmth of home. Hope our service can bring you more surprises and moving. Looking forward to your next visit!
Jan Rosendal
Bilik Katil Saiz Queen Deluxe dengan Pemandangan Sungai
Menginap pada Ogo 2024
Bisnes
22 ulasan
4.7/5
Menakjubkan
Disiarkan pada 31 Ogo 2024
Nice big rooms
The buffet in the E Café was good. However, wine and beer were not free!
Breakfast was OK, most of the food was already cold.
Nice river view.
Reception staff speaks poor English, which is a surprise at a five start hotel
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. / Ms. _TTXX494375****, Thank you very much for choosing Star River Bay Hotel. We feel sorry and remorse for not meeting your expectations this time, which is our biggest regret. We will continue to improve the level of service, and look forward to serving you again, will give you a better and more satisfactory stay experience. We are willing to use the most enthusiastic, meticulous and warm service to create the most comfortable residence for you during your journey. I wish your whole family health and success in everything!
Jing
Bilik Deluxe dengan Pemandangan Bandar dan Katil Bersaiz King
Menginap pada Jul 2024
Keluarga
9 ulasan
5.0/5
Luar Biasa
Disiarkan pada 2 Ogo 2024
The hotel's facilities were top-notch. The room was spotless and well-maintained. The breakfast offered a wide variety of delicious options, catering to every taste. The front desk staff were extremely helpful and went above and beyond to accommodate my long-term luggage storage request at no extra charge. I will definitely be happy to return to stay at this hotel the next time I visit Guangzhou.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. _TSXX672wt8q****, How do you do? Thank you for choosing to stay at Star River Bay Hotel Guangzhou. We are glad to know that you enjoyed your stay. We have been committed to providing guests with a comfortable living environment and high quality service, sincerely look forward to your visit again, let us provide you with a better quality of life!
Pengguna Tetamu
Bilik Twin Deluxe Pemandangan Bandar
Menginap pada Dis 2023
Solo
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 18 Dis 2023
The hotel exceeded my expectations with its exceptional service, elegant decor, and comfortable rooms. The staff was attentive and friendly, ensuring a delightful stay. The location was convenient, allowing easy access to nearby attractions. Overall, a fantastic hotel experience that I would highly recommend.
Terjemah
Jawapan daripada Pihak Penginapan: Dear “_TIHKvnmk27u****” , Thank you very much for your presence and praise. Your satisfaction is our biggest harvest. Guangzhou Chateau Star River Hotel adopts Mediterranean Castle design, permeated with palace style noble atmosphere everywhere. Guangzhou Chateau Star River Hotel allows guests to experience the unique leisure business hotel and intimate service in the city. The Huanan Express Way and Yingbin Avenue, which are just a few steps away, can easily go back and forth to Guangzhou's exhibition venues and transportation hubs. In order to bring you more cost-effective experience, welcome to join the Hotel Castle club members, lower prices and better products waiting for your exploration, sincerely look forward to your call to consult and rush to buy. Send off the spring flowers in March, usher in the most beautiful April day in the world. Let's continue to meet in a place in full bloom – Chateau Star River. Wish you happy every day.
GuyfromMexico
Bilik Castle - Pemandangan Sungai (Katil Double)
Menginap pada Jun 2024
Bisnes
6 ulasan
5.0/5
Luar Biasa
Disiarkan pada 15 Jun 2024
Big, comfortable rooms with good wifi and great views. Large desk to work from.
Service is great from everyone, from bell boy to front desk and the manager.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, Thank you very much for choosing Guangzhou Chateau Star River Hotel and sharing your stay experience with your precious time. You have shown great recognition for our hotel in a few words,which proves that every effort we make will bring you more satisfaction. We always believe that good reputation and service must spread from your satisfaction, and we are honored to provide you with quality services. I wish you all the best, good luck and good health. Look forward to meeting you again!
Pengguna Tetamu
Octonauts Family Theme Room
Menginap pada Mac 2024
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 2 Apr 2024
Room is clean👍 very child friendly. Breakfast contains various options. Highly recommended to family travellers.
Terjemah
Jawapan daripada Pihak Penginapan: Dear “_TSHKem8zs81****” , Thank you very much for your presence and praise. Your satisfaction is our biggest harvest. Guangzhou Chateau Star River Hotel adopts Mediterranean Castle design, permeated with palace style noble atmosphere everywhere. Guangzhou Chateau Star River Hotel allows guests to experience the unique leisure business hotel and intimate service in the city. The Hua nan Express Way and Yingbin Avenue, which are just a few steps away, can easily go back and forth to Guangzhou's exhibition venues and transportation hubs. – Chateau Star River. Wish you happy every day.
Pengguna Tetamu
Bilik Twin Pemandangan Sungai Mewah
Menginap pada Apr 2024
Keluarga
2 ulasan
4.5/5
Hebat
Disiarkan pada 6 Apr 2024
Great hotel. Beautiful - lovely staff. Superb swimming pool. Not much to do around the hotel.
Terjemah
Jawapan daripada Pihak Penginapan: Dear “_TXGBjt5rzpi****”.Thank you for coming and taking time out of your busy schedule to share your stay. To get your recognition makes us feel very honored, your satisfaction is our greatest harvest. The only drawback is that we failed to get your 5 points review, so that you leave with a trace of regret, we are deeply sorry. If you are satisfied with your stay, please give us a five-point support, Chateau Star River, looking forward to seeing you again.
Chinhim
Bilik Katil Saiz Queen Deluxe dengan Pemandangan Sungai
Menginap pada Okt 2024
Bisnes
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 19 Okt 2024
Excellent stay during canton fair. Thanks
Terjemah
Jawapan daripada Pihak Penginapan: Dear "_TSUS671xopv****" Sir/Madam,Greetings! All encounters and casual meetings are skillfully presented under the sky of fate. Thank you for choosing us, which allows our customers to experience the care and dedication of our Star River team. It is our greatest achievement to have you come in with joy and leave satisfied. The beautiful moments and promising future are yet to come. We hope that Little Star can be your ideal accommodation during your journey. Thank you once again for your generous patronage and valuable feedback. We sincerely look forward to your next visit!
Zandstra
Bilik Deluxe dengan Pemandangan Bandar dan Katil Bersaiz King
Menginap pada Sep 2024
Bisnes
6 ulasan
5.0/5
Luar Biasa
Disiarkan pada 17 Sep 2024
Mr ryan is nice ,we willback again
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, Thank you very much for choosing Guangzhou Chateau Star River Hotel and sharing your stay experience with your precious time. You have shown great recognition for our hotel in a few words,which proves that every effort we make will bring you more satisfaction. We always believe that good reputation and service must spread from your satisfaction, and we are honored to provide you with quality services. I wish you all the best, good luck and good health. Look forward to meeting you again!
Pengguna Tetamu
Suite Deluxe Queen
Menginap pada Apr 2023
Keluarga
1 ulasan
4.0/5
Sangat Baik
Disiarkan pada 23 Apr 2023
Impressive large bathroom with bathtub and double basins in the suite room No. 2002. It has a smart screen on the mirror that was supposed to be able to show movies for guests to enjoy while taking a bath. Unfortunately that device was not connected to the internet depsite the successful connection to the hotel wifi network, so it is useless and wasted my time trying to disconnect and reconnecting to the network, so I suggest the hotel to look into this issue.
Other features include the seperate lounge room that has no window so it relies on the sunlight from the bedroom for natural light. The balconies in the bedroom are locked and inaccessible.
Overall the furniture and decoration in the room are of high quality and up market.
The hotel uses a robot for delivery of meals (including items ordered from the outside).
The indoor and outdoor pools are huge and I did enter them and swim for a few munites until I was stopped by the lifeguard rudely questioning where my swim cap was. I told him that I didn't have one and nobody or sign asked me to have one. He was concerned that my short hair could pollute the water of the pool. He said everyone was supposed to wear a swim cap. I would have followed the rule if I was told in advance. The way the lifeguard shouted at me made me feel disrespected. So I wish the hotel could put up some signs to clearly communicate the rules before guests enter the pool.
Terjemah
Jawapan daripada Pihak Penginapan: Dear“D368913****” sir/Madam, thank you very much for coming and sharing your experience in your busy schedule. We feel very guilty and reproach ourselves for not being able to satisfy you fully, especially when you mention feeling disrespected. It is our unshirkable responsibility to make all the guests enjoy a good stay experience. We will constantly improve the service level, update the best products, and look forward to serving you again, will give you a better and more satisfying stay experience. We are willing to use the most warm and warm service to create the most comfortable place for you to stay during your journey. I wish the whole family Ankang, success in everything!
Nikas
Vr4D Immersive Experience Double Bed Room
Menginap pada Feb 2023
Pasangan
7 ulasan
5.0/5
Luar Biasa
Disiarkan pada 17 Feb 2023
Great team, no have problems with foreigners, amazing design of hotel and rooms. I’m in love. Always prefer this hotel ❤️
Terjemah
Jawapan daripada Pihak Penginapan: Dear“_TTRU497729****” Sir/Madam: Hello! Thank you very much for your affirmation of our hotel service. Your simple compliment has greatly inspired all of us. Thank you for choosing the Star River Bay Hotel in Guangzhou as the courier station on the way forward and the harbor on the way to travel. Customer satisfaction is our eternal goal, your praise is our greatest encouragement. A city, a beautiful memory, thank fate let us meet in Guangzhou Star River Bay. Sincerely look forward to your visit again, bring you a different surprise and touched.
Zhangandi
Bilik Twin Deluxe Pemandangan Bandar
Menginap pada Jul 2024
Keluarga
16 ulasan
5.0/5
Luar Biasa
Disiarkan pada 18 Jul 2024
good and kids are very happy
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, How do you do? Thank you for choosing to stay at Star River Bay Hotel Guangzhou. We are glad to know that you enjoyed your stay. We have been committed to providing guests with a comfortable living environment and high quality service, sincerely look forward to your visit again, let us provide you with a better quality of life!
Pengguna Tanpa Nama
Bilik Twin Deluxe Pemandangan Bandar
Menginap pada Sep 2023
Bisnes
53 ulasan
5.0/5
Luar Biasa
Disiarkan pada 12 Sep 2023
Great hotel excellent swimming pool and gym. Thank you Mr. Wang for your warm reception
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的先生/女士,您好!感謝您給予我們的五星好評。您的滿意是我們最大的成就!很高興得到您如此肯定的評價,使得我們前進的步伐更加堅定。今後我們將再接再厲,抱着一顆永不滿足的心,不斷提高服務水準“用心”服務每一位賓客。真誠期待您的再次光臨,給您更好的入住體驗。
MC1991
Bilik Twin Deluxe Pemandangan Bandar
Menginap pada Apr 2024
Bisnes
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 17 Apr 2024
Brain and xiaohui good service
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, Thank you very much for choosing Guangzhou Chateau Star River Hotel and sharing your stay experience with your precious time. You have shown great recognition for our hotel in a few words,which proves that every effort we make will bring you more satisfaction. We always believe that good reputation and service must spread from your satisfaction, and we are honored to provide you with quality services. I wish you all the best, good luck and good health. Look forward to meeting you again!