Hotel berhampiran Capilla Señoriales Zona 9, Guatemala City

Not suitable for business travelers more for tourists. Unable to conduct meetings in the public areas (business , lounge, or patio). If you plan to relax or have a casual business discussion it will be very difficult. My clients (locals) and myself repeatedly asked for the music to be turned down, even slightly. We were told by the staff it was not possible as per management policy. It was to create an atmosphere to attract street business to the bar. The patio was impossible to sit out on as the large speakers are directly over your head. There are better hotels in the area which are more suitable. Best for tourists for a stop over.

Me parece un excelente lugar, con buena ubicación muy accesible y el personal muy amable y te apoyan en algún inconveniente que tengas

I spent one night with my nephew, who had broken his leg in a motorcycle wreck. They got us a room with two beds on the ground floor. The room was very clean and nice. We were going to walk to the airport before the wreck. We ended up getting an Uber at 4:30 AM for 28 Q. It took about 5 minutes for the Uber to arrive and take us to the entrance of the airport. There is also a nice restaurant right around the corner that serves good Mexican food and a great hamburger called Shucos y Chelas. This place is a very good deal.

Realize it's a bed and breakfast. So it's quaint but comfortable Pristine condition Very clean The beds are quite confortable which was a pleasant surprise It's a bed and breakfast And it's a short walk away from the airport which is extra convenient There's at least 3 major shopping plazas nearby with Supermarket for groceries, pharmacy and movie theaters These days you can pretty much have anything delivered from most venues so it's pretty convenient to be near most convenience stores and plazas The breakfast is made to order and pretty good better than your typical chain hotel stateside The personnel is very polite, attentive, considerate and helpful There's video surveillance and I had no safety concerns whilst there So given the price, I am happy to have stayed there, will definitely come back and recommend as well

I stayed here in late Nov 2022, The hotel is very conveniently located very near to the GUA airport. If you travel light you can literally walk to it from the airport (~10min walk) but they do provide free shuttle service to/from the airport. It is located in a ”gated community” and the hotel itself has sufficient locks/security so i definitely felt peace of mind knowing my belongings were safe. The staff is extremely kind, helpful, and knowledgeable. The room I stayed in was a little on the smaller side, but it was than suitable for my needs. (Random note but I love a good shower I was actually really pleasantly surprised by the water pressure in the shower.) They also provide a free breakfast which was quite delicious and a great added perk. All in all this place is highly rated and for good reason. It exceeded my own expectations, I would definitely recommend staying there.

Travelled with my kid, and they have children amenities! Nice and new facilities, will come back again

Great place wonderful vibes. The young man that watches the place is very nice and polite I really lick the architecture of the place. Less than a mile from the airport. Grate rates. I’d go back anytime.

This hotel was the perfect place for my overnight stay in Guatemala City before flying out. The room was cozy and the perfect size for me as a solo traveler. The hotel restaurant being on the same floor was also very convenient for me. I would especially like to credit the front desk receptionist, Adriana, for her excellent customer service and graciousness. She was able to help me with whatever I needed and was so kind. As someone who highly values customer service, I recommend this hotel!

My husband travels all over the world and always stays at Marriott Hotels. We have travel together as well and we always stay at Marriott's. We recently travelled to Guatemala from February 28 thru March 4 we stayed at the Marriott in Cayala since I've always wanted to stay there for the shopping etc. The hotel was nice the food for breakfast good. The room smaller and a bit awkward but nonetheless for the time we were in the room it was okay. We were on the Fuego Torre parked in S2. Every single time we were going in and out of the hotel parking lot it was terrible! Evidently according to Hotel personnel Cayala was updating the system for parking and that was their excuse which we understood it was out of their ability to fix BUT!!! We told them at the front desk several times that they should probably keep someone at the gates so we wouldn't waste time waiting on them to answer the phone so that they could send someone.. half of the time NO ONE answered phone! We had so little time in Guatemala and we wasted close to five hours altogether every single time at the gates. Also on Friday night there was a concert near Cayala and the traffic was HORRENDOUS! But the Hotel could have had someone directing traffic to their entrance or something. We waited in line to try to get into Cayala close to 40 minutes Our TV stopped working Friday night.. we called the front desk they sent someone he couldn't do anything (though he tried) so he said he would let the front desk know so they could replace it. We left the hotel around 10 in the morning on Saturday.. didn't get back until 10:30 at night the TV was not fixed .. we waited till the next day Sunday they offered us the room next door and the TV didn't work in that room either!! Anyways even if front desk apologized we felt as if NOTHING was done at all to make our stay enjoyable. Too bad because the surrounding Cayala area is beautiful. I'd advised to anyone to NOT stay at Marriott in Cayala at all NOT WORTH IT!

I've been a loyal customer, staying at this hotel on average twice a year for the past 25 years. Yes, that includes the period prior to the hotel being a Hilton. The last time I stayed I had an issue with the reception desk, but now it was worse. Turns out that I was ”upgraded” to a Jr. Suite, something I didn't want because most of the upgraded rooms face the loud highway. I explained that I preferred a garden facing room regardless of the upgrade, but they couldn't accommodate me because they had no availability of those rooms. So, I accepted the upgrade, but because the room wasn't ready, I left telling the front desk that I would be back later that night. I came back close to 9:00pm to find that indeed my room was facing the highway, but then the surprise...the room had no windows! Oh yes, there was glass where windows were supposed to be, but they were frosted or white. Needless to say, you couldn't see out and it felt like a cave! Well, it was late so I decide to go to sleep and deal with it in the morning. Morning came, I went to the front desk and told them how unhappy I was and that the room was unacceptable and that I wanted to leave given that they couldn't accommodate my request. Well, to my surprise they were going to charge me the penalty for checking out early. I explained that it was not my fault, that they should check with the manager. They then offered a room next to the elevator which I declined. Explaining that it was okay if they had no availability, and that I would just leave. No issue, those things happen and I would be back another time. I went back to the room to gather my bags came back to the front desk to check out and yes, the manager had said NO to my request to not charge the penalty so I had to pay the $25 plus tax. What a stupid move by the hotel, after 25 years, they had lost a client for $25. Amazing! Of course I will never stay at the hotel ever again and will do what I can to tell everyone my story.