Hotel berhampiran Centro Comercial Plaza Real, Guatemala City

Everything was perfect, decoration , rooms, pool, food, drinks , ATTENTION!!! Nothing else to say or to asked for !!

I called this place to make sure my family members would be able to check in with no issues. As a diamond member I’ve never had issues like this. I booked the reservation and added the person that would be checking in. Not thinking that I needed to put the number of people in the room because I purchased the type of room I needed that accommodated 3 guest. My mother in law and brothers in law were picking up my daughters from the airport the following morning so I had my in laws check in. When they got there to check in the front desk wanted to charge us 35 per person. I specifically paid 15k points that accommodated 4 and it was only 3 guest. It didn’t matter whether it was 2 or 3 on the reservation the points were the same. But there they wanted to charge 35 per person. Then as diamonds we normally get something like breakfast. Well the front desk made sure they told my 76 year old mother in law, no breakfast is allowed for them. I am extremely upset with how they were treated. I don’t care if we purchased the breakfast the fact that they immediately said to them and no breakfast for you all made it seem Like they were allowed to dine. Never using this place ever again.

With visiting a new country, I was a little uncertain about the right hotel to stay in, but, when I pulled up in the Uber, I was BEYOND grateful that the pictures matched real-life. The entire hotel had an old world, relaxed vibe, that made the wind down easier. I have never traveled to Guatemala before and the friendly service has me considering returning, for a longer, personal trip. Even though I'm not fluent, in the native language, most of the ppl with whom I came in contact, including hotel staff, were VERY helpful and patient. The bed was VERY comfortable, the room smelled like it had been cleaned, recently and it was VERY spacious.

Me parece un excelente lugar, con buena ubicación muy accesible y el personal muy amable y te apoyan en algún inconveniente que tengas

Jennifer fue un amor. Me recomendó varios lugares y fue súper amable durante mi estadía. Todos los trabajadores fueron un amor, de verdad es un espacio muy seguro y acogedor. Además tienen vistas increíbles desde los cuartos! Si buscas estadía conveniente y cómoda recomiendo 100%.

Una de las experiencia más extraordinarias un ambiente agradable y muy lero muy acogedor mi esposa quedó encantada y pronto regresaremos ya que el atendimento es de primera y las habitaciones es muy acogedora

初のグアテマラ。 空港近くの宿でタクシーを呼んでくれるというホテルだから頼んでみたけど、直前すぎて対応はしてもらえなかったので歩いてむかうことに。1.5kmくらいで着きましたが.朝気づいたことで外を1人で歩くのは危険とのこと、、スーパーにも行かない方がいいという治安でした。オーナーさんが教えてくれたからこそ分かることがたくさんあり、とてもいいオーナーさんで心強かったです。ありがとうございました！

Great place wonderful vibes. The young man that watches the place is very nice and polite I really lick the architecture of the place. Less than a mile from the airport. Grate rates. I’d go back anytime.

My husband travels all over the world and always stays at Marriott Hotels. We have travel together as well and we always stay at Marriott's. We recently travelled to Guatemala from February 28 thru March 4 we stayed at the Marriott in Cayala since I've always wanted to stay there for the shopping etc. The hotel was nice the food for breakfast good. The room smaller and a bit awkward but nonetheless for the time we were in the room it was okay. We were on the Fuego Torre parked in S2. Every single time we were going in and out of the hotel parking lot it was terrible! Evidently according to Hotel personnel Cayala was updating the system for parking and that was their excuse which we understood it was out of their ability to fix BUT!!! We told them at the front desk several times that they should probably keep someone at the gates so we wouldn't waste time waiting on them to answer the phone so that they could send someone.. half of the time NO ONE answered phone! We had so little time in Guatemala and we wasted close to five hours altogether every single time at the gates. Also on Friday night there was a concert near Cayala and the traffic was HORRENDOUS! But the Hotel could have had someone directing traffic to their entrance or something. We waited in line to try to get into Cayala close to 40 minutes Our TV stopped working Friday night.. we called the front desk they sent someone he couldn't do anything (though he tried) so he said he would let the front desk know so they could replace it. We left the hotel around 10 in the morning on Saturday.. didn't get back until 10:30 at night the TV was not fixed .. we waited till the next day Sunday they offered us the room next door and the TV didn't work in that room either!! Anyways even if front desk apologized we felt as if NOTHING was done at all to make our stay enjoyable. Too bad because the surrounding Cayala area is beautiful. I'd advised to anyone to NOT stay at Marriott in Cayala at all NOT WORTH IT!