Hotel berhampiran Plaza Senderos, Guatemala City

Muy bonitas instalaciones, solo que no dan agua para beber 😑 ya que se paga extra por ella y la atención de la recepción nada amables

I called this place to make sure my family members would be able to check in with no issues. As a diamond member I’ve never had issues like this. I booked the reservation and added the person that would be checking in. Not thinking that I needed to put the number of people in the room because I purchased the type of room I needed that accommodated 3 guest. My mother in law and brothers in law were picking up my daughters from the airport the following morning so I had my in laws check in. When they got there to check in the front desk wanted to charge us 35 per person. I specifically paid 15k points that accommodated 4 and it was only 3 guest. It didn’t matter whether it was 2 or 3 on the reservation the points were the same. But there they wanted to charge 35 per person. Then as diamonds we normally get something like breakfast. Well the front desk made sure they told my 76 year old mother in law, no breakfast is allowed for them. I am extremely upset with how they were treated. I don’t care if we purchased the breakfast the fact that they immediately said to them and no breakfast for you all made it seem Like they were allowed to dine. Never using this place ever again.

Best food, best attentive service, best massage ever recieved. Super clean, super friendly a 5 star hotel with economical prices. Only 40minutes from Antigua Free shuttle services and free parking if you decide to rent a car

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

This hotel was the perfect place for my overnight stay in Guatemala City before flying out. The room was cozy and the perfect size for me as a solo traveler. The hotel restaurant being on the same floor was also very convenient for me. I would especially like to credit the front desk receptionist, Adriana, for her excellent customer service and graciousness. She was able to help me with whatever I needed and was so kind. As someone who highly values customer service, I recommend this hotel!

Me parece un excelente lugar, con buena ubicación muy accesible y el personal muy amable y te apoyan en algún inconveniente que tengas

I spent one night with my nephew, who had broken his leg in a motorcycle wreck. They got us a room with two beds on the ground floor. The room was very clean and nice. We were going to walk to the airport before the wreck. We ended up getting an Uber at 4:30 AM for 28 Q. It took about 5 minutes for the Uber to arrive and take us to the entrance of the airport. There is also a nice restaurant right around the corner that serves good Mexican food and a great hamburger called Shucos y Chelas. This place is a very good deal.

Realize it's a bed and breakfast. So it's quaint but comfortable Pristine condition Very clean The beds are quite confortable which was a pleasant surprise It's a bed and breakfast And it's a short walk away from the airport which is extra convenient There's at least 3 major shopping plazas nearby with Supermarket for groceries, pharmacy and movie theaters These days you can pretty much have anything delivered from most venues so it's pretty convenient to be near most convenience stores and plazas The breakfast is made to order and pretty good better than your typical chain hotel stateside The personnel is very polite, attentive, considerate and helpful There's video surveillance and I had no safety concerns whilst there So given the price, I am happy to have stayed there, will definitely come back and recommend as well

Great place wonderful vibes. The young man that watches the place is very nice and polite I really lick the architecture of the place. Less than a mile from the airport. Grate rates. I’d go back anytime.

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