Hotel berhampiran Villadeleon, Guatemala City

Everything was perfect, decoration , rooms, pool, food, drinks , ATTENTION!!! Nothing else to say or to asked for !!

This last time, I spent 2 consecutive months at Casa Veranda (out of 4.5 months over 2022), and every single day was perfect. Since arrival thru check out, service was first class; staff was friendly and kind, always concerned about the guest well-being. My birthday happened during the stay, and all staff congratulated me, I had lunch with 3 of them, and cake was sent to my room. It truly feels like home!

I called this place to make sure my family members would be able to check in with no issues. As a diamond member I’ve never had issues like this. I booked the reservation and added the person that would be checking in. Not thinking that I needed to put the number of people in the room because I purchased the type of room I needed that accommodated 3 guest. My mother in law and brothers in law were picking up my daughters from the airport the following morning so I had my in laws check in. When they got there to check in the front desk wanted to charge us 35 per person. I specifically paid 15k points that accommodated 4 and it was only 3 guest. It didn’t matter whether it was 2 or 3 on the reservation the points were the same. But there they wanted to charge 35 per person. Then as diamonds we normally get something like breakfast. Well the front desk made sure they told my 76 year old mother in law, no breakfast is allowed for them. I am extremely upset with how they were treated. I don’t care if we purchased the breakfast the fact that they immediately said to them and no breakfast for you all made it seem Like they were allowed to dine. Never using this place ever again.

Not suitable for business travelers more for tourists. Unable to conduct meetings in the public areas (business , lounge, or patio). If you plan to relax or have a casual business discussion it will be very difficult. My clients (locals) and myself repeatedly asked for the music to be turned down, even slightly. We were told by the staff it was not possible as per management policy. It was to create an atmosphere to attract street business to the bar. The patio was impossible to sit out on as the large speakers are directly over your head. There are better hotels in the area which are more suitable. Best for tourists for a stop over.

Muy bonitas instalaciones, solo que no dan agua para beber 😑 ya que se paga extra por ella y la atención de la recepción nada amables

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

I stayed here in late Nov 2022, The hotel is very conveniently located very near to the GUA airport. If you travel light you can literally walk to it from the airport (~10min walk) but they do provide free shuttle service to/from the airport. It is located in a ”gated community” and the hotel itself has sufficient locks/security so i definitely felt peace of mind knowing my belongings were safe. The staff is extremely kind, helpful, and knowledgeable. The room I stayed in was a little on the smaller side, but it was than suitable for my needs. (Random note but I love a good shower I was actually really pleasantly surprised by the water pressure in the shower.) They also provide a free breakfast which was quite delicious and a great added perk. All in all this place is highly rated and for good reason. It exceeded my own expectations, I would definitely recommend staying there.

Great place wonderful vibes. The young man that watches the place is very nice and polite I really lick the architecture of the place. Less than a mile from the airport. Grate rates. I’d go back anytime.